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ProTel-BS
07-04-2016, 12:53 AM
On another phone (ZOPO HERO 1, Android 5.1) I checked "DejaOffice Caller ID".
Nevertheless when I get an incoming call standard Android's contact info pops up instead of DJO's info.

On my standard phone (Doogee DG550, Android 4.4.2) the result is as expected.

What am I doing wrong on the ZOPO? Which setting(s) (in Android and/or DJO) could prevent DJO caller ID from displaying?

Thank you for your help and best regards
Arno

Cecil
07-04-2016, 01:05 PM
Hi Arno

Have a look at this recent thread:

http://www.dejaoffice.com/forums/showthread.php?4116-DJO-contacts-do-not-show-in-Android-People-app

Hope there is an answer to your problem in there.

ProTel-BS
07-05-2016, 12:05 AM
Hi Cecil,

thank you but this is not what I was looking for.

I understand "DejaOffice Caller ID" (if checked in settings) that DJO contact information pops up when getting a call. I synched DJO contacts with native contacts and see all of them in both apps. Also of course I checked "DejaOffice Caller ID". Nevertheless on an incoming call the native phone contact is displayed, not the DJO's one (which is working fine on my Doogee phone).

It seems that on the ZOPO phone the DJO caller ID is not able to tell the Android system its presence.
Perhaps DJOCTO can tell something about this phenomenon?

Arno

Hook
07-05-2016, 05:01 AM
Arno,

Did you try the method without the new setting checked (I didn't know about the new setting so I don't have it checked)? It would probably be useful to know if it works on your phone using the old method.

ProTel-BS
07-05-2016, 05:34 AM
Hook,

when unchecking the "DejaOffice caller ID" option on an incoming call the native contact pops up. (on both phones working properly)
I think this is by design.

When checking the option I expect DJO contact to pop up, which works on Doogee but not on Zopo.

Arno

Hook
07-05-2016, 10:09 AM
Hook,

when unchecking the "DejaOffice caller ID" option on an incoming call the native contact pops up. (on both phones working properly)
I think this is by design.

When checking the option I expect DJO contact to pop up, which works on Doogee but not on Zopo.

Arno

Yes, but if you go into the native contacts app, open the 3-dot menu (could be a "hamburger menu"-- may vary from device to device) and select "contacts to display" and choose Deja Office, it should then show the Deja Office contacts and those will be used for caller ID. That's the second method in that previous thread. Again, it may not work on the new phone, and that would be data, but wanted to make sure you tried that last part.

DJOCTO
07-06-2016, 08:03 AM
Since this seems to be unique to ZOPO phone, I think sending the contacts to Native and using the native Caller ID will be the best method.