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rjbinney
10-03-2016, 03:03 PM
I just had to do a like-for-like replacement on my phone, and I cannot get the DJO Contacts to move to my new device.

Palm Desktop 4.1.4
DJO 4.1.7 (925)
Windows 10
CL 7026
Android 6.0.1
Local Wi-Fi Sync.

Have tried "PD to Android"/ Wipe Contacts on Android Before Sync pre- and post- reboot, and nothin'.

Chris L
10-03-2016, 03:22 PM
Hello rjbinney,

For this issue, please open a ticket with our support team via the following link: http://www.dejaoffice.com/support.html

rjbinney
10-03-2016, 03:28 PM
Hello rjbinney,

For this issue, please open a ticket with our support team via the following link: http://www.dejaoffice.com/support.html

It's in the queue.

rjbinney
10-05-2016, 01:27 PM
What's the backlog on tickets?

DJOCTO
10-06-2016, 11:26 AM
This week is longer than most. I'm sorry about the delay. Our lead QA is on vacation, and 3 out of 6 techs were out sick yesterday. We are almost back to normal today. I'll ping Chris on your ticket.

rjbinney
10-10-2016, 04:18 PM
Is there anything I can try in the meantime? I haven't had my address book in a week and it's killing me...