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rjbinney
01-10-2017, 02:03 PM
I have reinstalled CL 7030 and am on build 947 on the handheld.

Windows 10 Pro.

Running WiFi on a 5G a/n connection, on channel 153.

I can ping the handheld from my PC.

But I can not pair, and when I put in the address and name of the device in CL, it won't find/sync.

Wi-Fi calling is off.

I've been traveling between two different networks with the same PC and device; I don't recall, honestly, the last time I synced successfully at this location. I do know I did a clean reinstall of Windows yesterday...

What else can I try?

rjbinney
01-15-2017, 06:10 PM
Turns out it's not limited to the initial router. I just attempted on my "home" network to no avail. Would not pair.

Cecil
01-16-2017, 12:04 AM
Can you confirm that you can successfully connect to the internet over wi-fi on the PC at both locations.

I had a problem recently with a laptop which would not connect to the internet at my mother's house. After some googling I found that some routers needed the default channel changed to work after a W10 update.

What version of Companionlink are you using?

It is useful if you include full details of your setup (see my signature).

Alternatively you can contact Companionlink support via this link

https://www.companionlink.com/support/

Hope this helps

Cecil
01-16-2017, 12:05 AM
Can you confirm that you can successfully connect to the internet over wi-fi on the PC at both locations.

What version of Companionlink are you using?

It is useful if you include full details of your setup (see my signature).

Alternatively you can contact Companionlink support via this link

https://www.companionlink.com/support/

Hope this helps

rjbinney
01-16-2017, 10:05 AM
The handheld is a Note Edge running 6.0.1, trying to sync to PD 4.2... Will try CL forum as well.

Cecil
01-16-2017, 11:37 AM
Hi the build numbers for DJO and Companionlink are useful pieces of information when troubleshooting.

rjbinney
01-16-2017, 12:14 PM
I have reinstalled CL 7030 and am on build 947 on the handheld.

Windows 10 Pro.

Running WiFi on a 5G a/n connection, on channel 153.



Agreed.

rjb

rjbinney
01-17-2017, 05:56 PM
Boy this forum has gotten quiet!

For giggles, I uninstalled CL and redownloaded. Works now - perhaps something went screwy with initial firewall rules.

What was weird was I would have sworn I had the most up-to-date version with 7030, but it was 7032 on the website with the Oct 2016 timestamp so that probably was it.

Cecil
01-18-2017, 10:45 AM
Glad you found a solution to your problem. One off problems like yours are the hardest to answer. There are a few very experienced users on this forum who like me are keen to help when they can.

Quiet forum is a good sign. It means that most people are not having problems!


By the way your thread has had 67 views so far.