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HKirsch
07-16-2017, 12:15 AM
My ZTE Axon 7 Laucher app crashes whenever I try to put a DejaOffice widget onto any of my starter screens, even a blank one. Any clues?

(ZTE A2017G_4840, Android 7.1.1, Kernel 3.18.31, Build A2017GV1.2.0B04)

Best Greetings,
Harald

DJOCTO
07-18-2017, 03:10 PM
Harald, welcome to the forum.

We are going to have our developer look at it. We do not have a ZTE phone here, and they are a bit expensive.

Hook
07-19-2017, 06:08 PM
Harald,

One test you can make is to install Nova Launcher (the free version) or any other launcher and then switch to that launcher. If that works okay, it is probably something about the ZTE launcher. If not, then it may be something about the ZTE.

I would also make sure you have the very latest version of DJO as they just pushed an update Monday thhat seems to fix problems that might not be unrelated to your. See this thread:

https://www.dejaoffice.com/forums/showthread.php?4304-DJO-freezing-with-version-4-3-4

Just some ideas while you are waiting. Hope they help.

Cecil
07-20-2017, 12:48 AM
I can recommend Nova launcher. I use it on my tablet as it gives clean interface on my tablet which came with some customisation from it's supplier. It can be found on Play Store.

DJOCTO
07-26-2017, 08:25 AM
Harald, we have finished our investigation. We found reports that other Apps are also having problems placing widgets on ZTE Axon 7. We think it is an issue with the OS that will be fixed soon by ZTE. We are not purchasing a unit at this time, because we don't feel this is fixable by us.

Try the launcher suggested here. That should work.

brisaacs
08-04-2017, 08:18 AM
I am having the same issue with my Moto Force Z. This is the only app I'm having an issue with because when I quickly scroll past DejaOffice, it doesn't crash.

brisaacs
08-08-2017, 04:17 AM
Could I get a response?

DJOCTO
08-08-2017, 03:35 PM
brisaacs we are looking into this...

Cecil
08-24-2017, 11:44 PM
Just updated my phone to the Motorola G5 and get the same problem. "Launcher 3" crashes when I get anywhere near the Dejaoffice widgets in widget selection list.

DJOCTO
08-26-2017, 02:20 PM
This should be fixed now. It is in our beta release. Download from this link on your phone:

https://www.dejaoffice.com/androidapp/inhouse/DejaOffice.apk

Cecil
08-27-2017, 06:07 AM
Just tested the in-house build. Working fine with the default "Launcher 3" on my new phone.

I have reverted to the Nova Launcher as I like the way it works. Not a lot wrong with the default, but at the moment I prefer Nova.

DJOCTO
08-30-2017, 08:45 AM
The problem ended up being the picture size. In the widget system, there is a snapshot of the widget "in action". In our excitement over Galaxy S8, we loaded a couple pictures that are S8 resolution. That is an unexpected pixel size for other devices.