Sync very very slow

[PhW]

The sync is still very very slow ! On CompanionLink Profesionnal (Build 4029) it says "Connecting" and on DejaOffice 1.1. "sending Data 100%" during about 10 minutes and than it starts sync...
I have about 500 contacts in Act! 6.0 which are sync with Deja on iPhone 4

Anonther question: why in DejaToday DejaCal doesn't appear ?

[Thomas]

The sync is still very very slow ! On CompanionLink Profesionnal (Build 4029) it says "Connecting" and on DejaOffice 1.1. "sending Data 100%" during about 10 minutes and than it starts sync...
I have about 500 contacts in Act! 6.0 which are sync with Deja on iPhone 4

Anonther question: why in DejaToday DejaCal doesn't appear ?

It looks like you have been a member since September.
Can I assume you synced in the past without this problem?
Is the only change in your sync configuration the build 4029 update?
What IOS version are you using on your iPhone 4?
What DejaOffice version?
Is this WiFi or Secure Hosted Sync?
Have you contacted the DejaOffice support team?
http://www.dejaoffice.com/support_contact.html

Thanks,
Thomas

[PhW]

the problem started with DJO 1.1.5.
I use CompanionLink Professional Build 4029, DJO 1.1.6, iPhone 4 4.2.1, Wifi sync

[Thomas]

the problem started with DJO 1.1.5.
I use CompanionLink Professional Build 4029, DJO 1.1.6, iPhone 4 4.2.1, Wifi sync

We are investigating a similar issue reported right now.
I have a few questions:

Have you attempted a Purge and Reload?
Does the sync problem persist after that.
Are you using DJO 1.1.6 Now?
DOes this problem occur in 1.1.6?

Thanks.

[PhW]

in fact "purge and reload" is much faster than a normal sync (I did it several times) But I don't want to purge and reload each time... So yes, the problem remains after purge and reload. I have been using DJO 1.1.6 since it is available and the problem remains the same

[Thomas]

in fact "purge and reload" is much faster than a normal sync (I did it several times) But I don't want to purge and reload each time... So yes, the problem remains after purge and reload. I have been using DJO 1.1.6 since it is available and the problem remains the same

This is a known issue and our dev. team is working on a solution right. So sorry for the inconvenience. Look for an update for DejaOffice soon.

[Jim Brown]

Updated iPad DJO 1.1.7... still very very slow syncing... maybe slower than before. Glad I don't use iPad DJO for my daily calendar and contact needs.

DJO iPad 1.1.7
CL Pro Build 4031

Jim

Update: A purge and reload Outlook to WiFi seemed to speed things up... now we are cooking! Thanks!

[Thomas]

Jim,

Glad things got faster for you after the purge and reload. This is good information to share with other users that will updating soon.

[PhW]

I also purged and reloaded. After this, sync is faster