Why dont the DejaContacts record count match the Native Contacts count?

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  • ffennema
    Junior Member
    • Oct 2013
    • 9

    #1

    Why dont the DejaContacts record count match the Native Contacts count?

    In DejaOffice>Settings>Logging and Support Settings>Record Counts it shows:
    DejaOffice Record Counts:
    DejaContacts: 4530
    DejaCalander: 413
    ..
    Native Record Counts:
    Native Contacts: 9089
    Native Calendar: 0

    Why dont the DejaContacts record count match the Native Contacts count?

    When I sync using CompanionLink, it gives the correct record counts that matched DejaContacts = 4530 and DejaCalander=413, so it is syncing correctly.
    My environment:
    PC with Outlook 2013 and CompanionLink build 6042
    Samsung Galaxy S3 with Android 4.4.2

    In Sync Settings:
    Sync with Android Contacts App checked
    Contact Account=DejaOffice
    Sync with Android Calendar App checked
    Calendar Account=My calendar

    Under Contacts on the Phone:
    When Contacts to display=DejaOffice only, is shows duplicate records.
    When Contacts to display=All Contacts only, is shows duplicate records.
    When Contacts to display=Phone only, is shows no records.
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