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Thread: I've pretty much had it

  1. #1
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    I've pretty much had it

    If you aren't in the mood for a long rant, stop reading now. Unless you're a DJO employee, in which case, PLEASE PLEASE PLEASE read this and take it seriously.

    I used a Palm handheld for 15 years. It worked. It just plain worked. I could store contacts, tasks, notes, and my calendar in it AND on my desktop computer. Entering data was fast and easy on both the handheld and the desktop. Viewing data was fast and easy on both the handheld and the desktop. Synchronizing data between the two was fast and easy, starting with a Serial connection back in 1995 and progressing to a USB connection some time later.

    In all that time, I lost data AT MOST once or twice, and the time I remember most vividly turned out to not be a Palm problem at all - I was syncing to Outlook at work (and Palm Desktop at home), and Outlook was set to purge old calendar events, so the data loss was my own error (not turning off the purge).

    My wife and I both moved to Droids in July because my Palm was starting to die and we wouldn't be able to get replacements. We both started using DJO because it offered similar functionality AND could sync to Palm Desktop, which is STILL the fastest, easiest desktop organizer application out there. And I include the web-based apps in that list.

    We both considered going all-out "modern age" and syncing to the cloud via native Android apps (calendar and contacts) and third-party apps (tasks and notes) but had concerns about usability and data security. So that was another point in favor of DJO.

    I am very sad to say that my wife has rethought that decision and is moving to cloud apps, and I am very seriously considering joining her.

    Over the past several months, I have had the following issues with DJO/CompanionLink. Some have been fixed, some have not:
    • Sync hangs
    • Sync errors
    • Data loss
    • Lack of recurring tasks
    • More sync hangs
    • Inaccessibility of data due to spurious USB mounting state errors
    • Slow data entry
    • Slow data saving
    • Slow data viewing
    • Inaccurate data
    • Lost notifications
    • Inefficient display layout
    • Inefficient data entry UI
    • Inefficient search results
    • More sync hangs
    • ... more, I'm sure ...

    A few days ago, I upgraded to DJO 1.10.7 and CL 4032. It was a bit rocky, but since then, things have been mostly OK (in fact, the UI improvements are very good, with some notable exceptions:
    • At least one instance of the spurious USB mount problem
    • Hitting the Sync shortcut on my home screen (which I created AFTER installing 1.10.7) takes me to my last DJO view, NOT the DJO home, and does NOT start a sync
    • It is very hard to get from the week view to the day view in DJCal - clicking a date doesn't always work.

    I can sort of live with those. But this morning, I went to do a sync, and it hung. Again. Actually, here's the entire sequence from this morning:
    1. (Phone is attached to computer via USB already, from charging last night)
    2. Hit the Sync shortcut
    3. Be taken to a Calendar view
    4. Hit the Home button in the top left
    5. Wait
    6. Hit the Sync button on the DJO home screen
    7. Wait a few seconds while "preparing SD card"
    8. See the "reading Android contacts" popup. Watch it run from 0% to 100% ad close.
    9. DJO goes to a blank Contacts screen, all on its own
    10. DJO goes to a blank Calendar screen, all on its own
    11. CL comes up on the PC
    12. Android decides to start downloading updates
    13. CL says "All done - please press OK" (or whatever that message is)
    14. I hit OK on CL
    15. I look at Palm Desktop, and it looks like everything is there (Yay!)
    16. I notice that DJO is in a weird state. Try to click around to get to the home screen, and can't. I'm still on the blank Calendar screen.
    17. I hit its "Back" button (top left) and get taken back to the blank Contacts screen.
    18. I hit its "Back" button and I'm now on a Contact entry screen for a contact I edited a few days ago
    19. I hit its "Back" button and I'm now on an empty DJO search results screen
    20. I hit the Android Home button to get back to my homescreen
    21. I try various ways of getting into DJO, and none of them takes me to anything useful
    22. Android finishes its updates, INCLUDING REUPDATING DJO EVEN THOUGH I AM ON THE VERSION IN THE MARKET (1.10.7)
    23. I try again to get into DJO, and it Force Closes
    24. I try again, and get in successfully
    25. I change something on the PC Palm Desktop (to see whether Sync will accurately push things to the handheld after the above experience)
    26. I hit Sync in DJO
    27. It does its usual startup stuff
    28. I get the CL screen on the desktop, followed by the "All done press OK" dialog
    29. I press OK on the desktop. Everything looks good there
    30. I look at the handheld, and it's at "Reading Android Contacts 0%"

    That was 30 minutes ago, and it's still on the same display. It is doing nothing. It is hung. Again.

    I really, really, really want this to work. I want DJO to be a success. I want to be able to enter contacts, events, tasks, and notes in my handheld or my desktop and have them sync. I want to stick with DJO and Palm, because I believe they are conceptually superior to the modern web/cloud approach.

    But I am really, really, really tired of fighting with my organizer. For 15 years I had an organizer that just worked, with no hassle, and I am tired of having an organizer that doesn't work.

    I don't WANT to go to the cloud. I don't WANT to do my data entry on the web.

    But I don't want to fight with my handheld any longer, either.

    So I've run out of patience. I can give DJO one more try, but after 7 months of trying, I don't think I can give it more than that.

  2. #2
    DejaOffice Team Member
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    Dec 2010
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    2,347
    Quote Originally Posted by RobFreundlich View Post
    If you aren't in the mood for a long rant, stop reading now. Unless you're a DJO employee, in which case, PLEASE PLEASE PLEASE read this and take it seriously.

    I used a Palm handheld for 15 years. It worked. It just plain worked. I could store contacts, tasks, notes, and my calendar in it AND on my desktop computer. Entering data was fast and easy on both the handheld and the desktop. Viewing data was fast and easy on both the handheld and the desktop. Synchronizing data between the two was fast and easy, starting with a Serial connection back in 1995 and progressing to a USB connection some time later.

    In all that time, I lost data AT MOST once or twice, and the time I remember most vividly turned out to not be a Palm problem at all - I was syncing to Outlook at work (and Palm Desktop at home), and Outlook was set to purge old calendar events, so the data loss was my own error (not turning off the purge).

    My wife and I both moved to Droids in July because my Palm was starting to die and we wouldn't be able to get replacements. We both started using DJO because it offered similar functionality AND could sync to Palm Desktop, which is STILL the fastest, easiest desktop organizer application out there. And I include the web-based apps in that list.

    We both considered going all-out "modern age" and syncing to the cloud via native Android apps (calendar and contacts) and third-party apps (tasks and notes) but had concerns about usability and data security. So that was another point in favor of DJO.

    I am very sad to say that my wife has rethought that decision and is moving to cloud apps, and I am very seriously considering joining her.

    Over the past several months, I have had the following issues with DJO/CompanionLink. Some have been fixed, some have not:
    • Sync hangs
    • Sync errors
    • Data loss
    • Lack of recurring tasks
    • More sync hangs
    • Inaccessibility of data due to spurious USB mounting state errors
    • Slow data entry
    • Slow data saving
    • Slow data viewing
    • Inaccurate data
    • Lost notifications
    • Inefficient display layout
    • Inefficient data entry UI
    • Inefficient search results
    • More sync hangs
    • ... more, I'm sure ...

    A few days ago, I upgraded to DJO 1.10.7 and CL 4032. It was a bit rocky, but since then, things have been mostly OK (in fact, the UI improvements are very good, with some notable exceptions:
    • At least one instance of the spurious USB mount problem
    • Hitting the Sync shortcut on my home screen (which I created AFTER installing 1.10.7) takes me to my last DJO view, NOT the DJO home, and does NOT start a sync
    • It is very hard to get from the week view to the day view in DJCal - clicking a date doesn't always work.

    I can sort of live with those. But this morning, I went to do a sync, and it hung. Again. Actually, here's the entire sequence from this morning:
    1. (Phone is attached to computer via USB already, from charging last night)
    2. Hit the Sync shortcut
    3. Be taken to a Calendar view
    4. Hit the Home button in the top left
    5. Wait
    6. Hit the Sync button on the DJO home screen
    7. Wait a few seconds while "preparing SD card"
    8. See the "reading Android contacts" popup. Watch it run from 0% to 100% ad close.
    9. DJO goes to a blank Contacts screen, all on its own
    10. DJO goes to a blank Calendar screen, all on its own
    11. CL comes up on the PC
    12. Android decides to start downloading updates
    13. CL says "All done - please press OK" (or whatever that message is)
    14. I hit OK on CL
    15. I look at Palm Desktop, and it looks like everything is there (Yay!)
    16. I notice that DJO is in a weird state. Try to click around to get to the home screen, and can't. I'm still on the blank Calendar screen.
    17. I hit its "Back" button (top left) and get taken back to the blank Contacts screen.
    18. I hit its "Back" button and I'm now on a Contact entry screen for a contact I edited a few days ago
    19. I hit its "Back" button and I'm now on an empty DJO search results screen
    20. I hit the Android Home button to get back to my homescreen
    21. I try various ways of getting into DJO, and none of them takes me to anything useful
    22. Android finishes its updates, INCLUDING REUPDATING DJO EVEN THOUGH I AM ON THE VERSION IN THE MARKET (1.10.7)
    23. I try again to get into DJO, and it Force Closes
    24. I try again, and get in successfully
    25. I change something on the PC Palm Desktop (to see whether Sync will accurately push things to the handheld after the above experience)
    26. I hit Sync in DJO
    27. It does its usual startup stuff
    28. I get the CL screen on the desktop, followed by the "All done press OK" dialog
    29. I press OK on the desktop. Everything looks good there
    30. I look at the handheld, and it's at "Reading Android Contacts 0%"

    That was 30 minutes ago, and it's still on the same display. It is doing nothing. It is hung. Again.

    I really, really, really want this to work. I want DJO to be a success. I want to be able to enter contacts, events, tasks, and notes in my handheld or my desktop and have them sync. I want to stick with DJO and Palm, because I believe they are conceptually superior to the modern web/cloud approach.

    But I am really, really, really tired of fighting with my organizer. For 15 years I had an organizer that just worked, with no hassle, and I am tired of having an organizer that doesn't work.

    I don't WANT to go to the cloud. I don't WANT to do my data entry on the web.

    But I don't want to fight with my handheld any longer, either.

    So I've run out of patience. I can give DJO one more try, but after 7 months of trying, I don't think I can give it more than that.
    Rob,

    I can imagine this has been very frustrating for you. I hear your clear request for a stable, secure (not cloud based) solution that provides you with the functionality you had from the Palm days.
    Thank you for taking the time to clearly step out what is happening on your end. This is very helpful to us in finding a solution.

    I do have a few questions?
    Have you opened a support ticket for this problem?
    support@dejaoffice.com
    Device model?
    Device OS
    Is the device rooted?

  3. #3
    Senior Member
    Join Date
    Jul 2010
    Posts
    150
    Quote Originally Posted by Thomas View Post
    Rob,

    I can imagine this has been very frustrating for you. I hear your clear request for a stable, secure (not cloud based) solution that provides you with the functionality you had from the Palm days.
    Thank you for taking the time to clearly step out what is happening on your end. This is very helpful to us in finding a solution.

    I do have a few questions?
    Have you opened a support ticket for this problem?
    support@dejaoffice.com
    Device model?
    Device OS
    Is the device rooted?
    Hi, Thomas,

    I haven't opened a support ticket yet, but if it will help you solve it, I will do so. There's one more piece of information which I discovered when I finally decided to stop waiting for the sync to finish: the popup that said "Reading Android Contacts 0%" had an OK button, and I hit it. It then said "Sync complete". I sync'd again, and it worked just fine, but I noticed that the "Reading Android Contacts" dialog didn't have an OK button when it appeared "normally".

    So I think what happened before (in step 30 of my list) is that it put up the "All done, press OK" dialog with the wrong text.

    I'll be sure to mention this in my support ticket.

    To answer your questions: Droid X, Android 2.2.1 (Version 2.3.340.MB810.Verizon.en.US), and not rooted.

  4. #4
    DejaOffice Team Member
    Join Date
    Dec 2010
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    2,347
    Quote Originally Posted by RobFreundlich View Post
    Hi, Thomas,

    I haven't opened a support ticket yet, but if it will help you solve it, I will do so. There's one more piece of information which I discovered when I finally decided to stop waiting for the sync to finish: the popup that said "Reading Android Contacts 0%" had an OK button, and I hit it. It then said "Sync complete". I sync'd again, and it worked just fine, but I noticed that the "Reading Android Contacts" dialog didn't have an OK button when it appeared "normally".

    So I think what happened before (in step 30 of my list) is that it put up the "All done, press OK" dialog with the wrong text.

    I'll be sure to mention this in my support ticket.

    To answer your questions: Droid X, Android 2.2.1 (Version 2.3.340.MB810.Verizon.en.US), and not rooted.
    We will attempt to reproduce this behavior on our end.
    I suggest doing a couple of things.

    1. In DejaOffice toggle between the WiFi sync and the Secure Hosted Sync settings, then back to Wifi.

    2. If a sync fails try to do a Purge and Reload from CompanionLink. THis can be time consuming, but is often a very helpful step right after upgrading DejaOffice.

    I will also point out that the CompanionLink Secure Hosted Sync Service is "secure". We do not farm or analyze customer data in any way. If that option is still not acceptable to you I completely understand. I just wanted to provide you with a broader understanding of our policy regarding that.

    I hope this information helps.

  5. #5
    Senior Member
    Join Date
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    Quote Originally Posted by Thomas View Post
    We will attempt to reproduce this behavior on our end.
    I suggest doing a couple of things.

    1. In DejaOffice toggle between the WiFi sync and the Secure Hosted Sync settings, then back to Wifi.
    I'm doing USB, not WiFi, but I'll try the toggle there.

    Quote Originally Posted by Thomas View Post
    2. If a sync fails try to do a Purge and Reload from CompanionLink. THis can be time consuming, but is often a very helpful step right after upgrading DejaOffice.
    I had done a P&R the first time I upgraded to DJO 1.10.7 and CL 4032, but I didn't think of it this time around (recall from the original message that Android decided I needed an upgrade even though I didn't actually need one, so I wasn't thinking "upgrade"). But I'll do that on future versions.

    Quote Originally Posted by Thomas View Post
    I will also point out that the CompanionLink Secure Hosted Sync Service is "secure". We do not farm or analyze customer data in any way. If that option is still not acceptable to you I completely understand. I just wanted to provide you with a broader understanding of our policy regarding that.

    I hope this information helps.
    I appreciate the information, and although I'm sure Secure Hosted Sync is right for some, it's not for me:

    1. Cost. It's not much, but it's something

    2. Lack of need. I have very little that is so critical it can't wait to be sync'd until I'm at home in front of my computer. And since I plug in my phone every night to charge via USB, doing a USB sync isn't a burden. (so I haven't really even looked into WiFi sync either)

    Rob

  6. #6
    DejaOffice Team Member
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    Quote Originally Posted by RobFreundlich View Post
    I'm doing USB, not WiFi, but I'll try the toggle there.



    I had done a P&R the first time I upgraded to DJO 1.10.7 and CL 4032, but I didn't think of it this time around (recall from the original message that Android decided I needed an upgrade even though I didn't actually need one, so I wasn't thinking "upgrade"). But I'll do that on future versions.



    I appreciate the information, and although I'm sure Secure Hosted Sync is right for some, it's not for me:

    1. Cost. It's not much, but it's something

    2. Lack of need. I have very little that is so critical it can't wait to be sync'd until I'm at home in front of my computer. And since I plug in my phone every night to charge via USB, doing a USB sync isn't a burden. (so I haven't really even looked into WiFi sync either)

    Rob
    Rob,

    I totally get that the service we offer is a niche. Some people just don't want to give the information to Google to be farmed. Myself included.

    Keep us informed if you run into any more issues.

  7. #7
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    Rob: You're in good hands with Thomas. He has been most helpful with some porblems I've been having...very similar to the ones you describe. It is gratifying to me to find out I'm not the only one.

  8. #8
    DejaOffice Team Member
    Join Date
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    Quote Originally Posted by Thomas View Post
    Rob,

    I totally get that the service we offer is a niche. Some people just don't want to give the information to Google to be farmed. Myself included.

    Keep us informed if you run into any more issues.
    OK Rob, I can see your support ticket request in the system. Let me know if the Purge and Reload is/was successful. If you need us to repond to the ticket we will.

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