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Thread: CompanionLink Sync never completes

  1. #1
    Junior Member
    Join Date
    Apr 2011
    Posts
    3

    CompanionLink Sync never completes

    I have DejaOffice and CompanionLink. When I sync my phone and Outlook, the status bar in CompanionLink gets to the 90% area and displays "Writing Data to Disk" and it hangs up. I have not completed a synchronization in the past week (Since 4/23/2011).

    I am using CompanionLink 4.0, Build 4039 with Outlook 2007 and DejaOffice 1.11.3.

    Any suggestions.

    Thanks,

    Chuck

  2. #2
    DejaOffice Team Member
    Join Date
    Dec 2010
    Posts
    2,459
    Quote Originally Posted by ceh View Post
    I have DejaOffice and CompanionLink. When I sync my phone and Outlook, the status bar in CompanionLink gets to the 90% area and displays "Writing Data to Disk" and it hangs up. I have not completed a synchronization in the past week (Since 4/23/2011).

    I am using CompanionLink 4.0, Build 4039 with Outlook 2007 and DejaOffice 1.11.3.

    Any suggestions.

    Thanks,

    Chuck
    Hi Chuck,

    Sorry to hear you are having trouble. I am assuming you are using USB sync but please confirm this.

    I would check out the troubleshooting tips on our website:
    http://www.companionlink.com/support/kb/Troubleshooting

    You may need to Uninstal DejaOffice and delete the CLUSB folder on the SD Card.
    Then Reinstall DejaOffice and sync your Outlook data back to your phone.

    I hope this helps

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