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Thread: ipad update to 1.2.2

  1. #1
    Joanne G Olson
    Guest

    ipad update to 1.2.2

    Beware, this update has not worked for me and stops syncing with companionlink when asking for enabling new contact import feature. i have been in touch with the helpdesk and it is still not working.

  2. #2
    DejaOffice Team Member
    Join Date
    Dec 2010
    Posts
    2,358
    Quote Originally Posted by Joanne G Olson View Post
    Beware, this update has not worked for me and stops syncing with companionlink when asking for enabling new contact import feature. i have been in touch with the helpdesk and it is still not working.
    Just so we are clear. As far as I can tell Joanne your iPhone is working correctly and you are having a problem with the import feature of 1.2.2 on your iPad2. Is this all correct?

  3. #3
    Joanne G Olson
    Guest

    Response on ipad update

    Quote Originally Posted by Thomas View Post
    Just so we are clear. As far as I can tell Joanne your iPhone is working correctly and you are having a problem with the import feature of 1.2.2 on your iPad2. Is this all correct?
    Yes the iphone works fine. the ipad features are not working. here is the help rec'd thus far, indeed companionlink crashed as did lotusnotes when trying to resync after this: Sort Order default= Last, First
    Display Order default=First, Last

    Ok, just so you are aware, I believe this update required me to reset my
    ipad completely as it seemed freeze up things.

    I have done what you suggested but,

    Theapplication continues to ask me to import contacts and then shuts down
    and stops syncing with companionlink.

    Please advise on the sort order if there is something I should change to
    get this fixed.

    On 5/31/11 4:57 PM, "support@dejaoffice.com" <support@dejaoffice.com>
    wrote:


    -----------------------------
    Ticket: 4611861
    User: JOANNE OLSON
    User Email:

    Joanne -

    What account is listed as the default contacts account for the iPad? You
    can check this by opening (from the home screen of the device):
    Settings > Mail > Contacts, Calendar > Contacts > Under Sort Order and
    Display Order, what is marked as Default?

    Try this:

    Uninstall DejaOffice and reinstall - but do not choose to Import
    Contacts. Then, open DejaOffice Settings > Sync > Tap to sync with
    Apple's
    Contacts.

    Next, open CompanionLink Setup on the PC and choose Options > Purge and
    Reload all. The next synchronization will remove all contact records
    from the device, and resynchronize from the PC.

    Please let us know if this does not resolve the crashing.

    Best,

  4. #4
    DejaOffice Team Member
    Join Date
    Dec 2010
    Posts
    2,358
    Quote Originally Posted by Joanne G Olson View Post
    Yes the iphone works fine. the ipad features are not working. here is the help rec'd thus far, indeed companionlink crashed as did lotusnotes when trying to resync after this: Sort Order default= Last, First
    Display Order default=First, Last

    Ok, just so you are aware, I believe this update required me to reset my
    ipad completely as it seemed freeze up things.

    I have done what you suggested but,

    Theapplication continues to ask me to import contacts and then shuts down
    and stops syncing with companionlink.

    Please advise on the sort order if there is something I should change to
    get this fixed.

    On 5/31/11 4:57 PM, "support@dejaoffice.com" <support@dejaoffice.com>
    wrote:


    -----------------------------
    Ticket: 4611861
    User: JOANNE OLSON
    User Email:

    Joanne -

    What account is listed as the default contacts account for the iPad? You
    can check this by opening (from the home screen of the device):
    Settings > Mail > Contacts, Calendar > Contacts > Under Sort Order and
    Display Order, what is marked as Default?

    Try this:

    Uninstall DejaOffice and reinstall - but do not choose to Import
    Contacts. Then, open DejaOffice Settings > Sync > Tap to sync with
    Apple's
    Contacts.

    Next, open CompanionLink Setup on the PC and choose Options > Purge and
    Reload all. The next synchronization will remove all contact records
    from the device, and resynchronize from the PC.

    Please let us know if this does not resolve the crashing.

    Best,
    Hi Joanne,

    Sorry for the trouble. THis is brand new feature and we have found that some third party applications format contact info differently. This can cause DejaOffice to crash when attempting to import Contacts.
    What happens if you choose to not import your contacts? That may be a work around (temprorary) for now and I am curious if DejaOffice stabilizes and runs without doing the import. That would help us isolate this problem directly to the import function.

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