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Thread: Android 2.3.3 Update appears to break sync between DJO and CompanionLink

  1. #1
    Junior Member
    Join Date
    Jul 2010
    Posts
    19

    Android 2.3.3 Update appears to break sync between DJO and CompanionLink

    Right about when they rolled out Android 2.3.3 Gingerbread...
    it appears to have broken something between DJO and CompanionLink

    At first there appeared to be delays in starting to run the sync and now the sync
    is not running at all for the past several days. We were also receiving the
    dialog box on the handset: 'Synchronization not yet finished'

    Can you pls point us to an update, fix, or work around?
    It's somewhat similar to other problems problems flagged in your forum with other
    devices (and previous OS revs) a couple of months back... but not the same.

    Would moving to CompanionLink 4 make the difference? Any gotchas we need to
    be aware of or other suggestions?

    Please advise the best next steps.

    Many thanks and keep up your good work

    Bob

    FYI, this is using via USB sync:

    DJO 1.11.7
    running on HTC EVO
    CompanionLink 3.0 build 3100
    PC with Win7

    Syncing to Outlook 2007 and getting ready to move to Outlook 2010

  2. #2
    DejaOffice Team Member
    Join Date
    Dec 2010
    Posts
    2,358
    Quote Originally Posted by Rolloutman View Post
    Right about when they rolled out Android 2.3.3 Gingerbread...
    it appears to have broken something between DJO and CompanionLink

    At first there appeared to be delays in starting to run the sync and now the sync
    is not running at all for the past several days. We were also receiving the
    dialog box on the handset: 'Synchronization not yet finished'

    Can you pls point us to an update, fix, or work around?
    It's somewhat similar to other problems problems flagged in your forum with other
    devices (and previous OS revs) a couple of months back... but not the same.

    Would moving to CompanionLink 4 make the difference? Any gotchas we need to
    be aware of or other suggestions?

    Please advise the best next steps.

    Many thanks and keep up your good work

    Bob

    FYI, this is using via USB sync:

    DJO 1.11.7
    running on HTC EVO
    CompanionLink 3.0 build 3100
    PC with Win7

    Syncing to Outlook 2007 and getting ready to move to Outlook 2010
    My suggestion may take some time so do it when you are not on the go or not super busy.
    Try doing a long press on the "Read Android Data" icon in DejaOffice. It will present you the option to reread "all' data. Let us know if after doing that the performance improves.

  3. #3
    Junior Member
    Join Date
    Jul 2010
    Posts
    19
    Thanks... I can do it now. But I don't see the icon/ option to "Read Android Data". Also the problem has deteriorated so far,
    that it will no longer sync at all.


    Quote Originally Posted by Thomas View Post
    My suggestion may take some time so do it when you are not on the go or not super busy.
    Try doing a long press on the "Read Android Data" icon in DejaOffice. It will present you the option to reread "all' data. Let us know if after doing that the performance improves.

  4. #4
    DejaOffice Team Member
    Join Date
    Dec 2010
    Posts
    2,358
    Quote Originally Posted by Rolloutman View Post
    Thanks... I can do it now. But I don't see the icon/ option to "Read Android Data". Also the problem has deteriorated so far,
    that it will no longer sync at all.
    Rolloutman,

    Sorry I misread your original post and provided the wrong advice above. My bad.

    This is probably somehow associated with the CLUSB folder on the SD Card.

    Follow these steps:
    1. Delete DejaOffice from your Android Phone.
    2. Delete the CLUSB Folder form the SDCARD. (WARNING! - This will delete all DejaOffice data from the phone. Make sure everything is up to date in Outlook and backed up!)
    - To delete the CLUSB folder Mount the SD card and navigate either via your PC or a third party app on your phone.
    3. Re-Install DejaOffice on your Android Phone and run through the Setup Wizard.
    4. On your PC Desktop - Set CompanionLink to Purge N Reload on the next Sync.
    5. Sync your phone.

    Does that help?

  5. #5
    Junior Member
    Join Date
    Jul 2010
    Posts
    19
    No help yet and now in a worse situation,
    I followed all your steps exactly. But no luck and obviously and now no data in DJO whatsoever :-(
    The sync tries to connect but the desktop PC never seems to get it (and I've been waiting more than 5 minutes now)

    FYI I had made no other changes to the desktop PC (up until now) and everything else is 100% stable.
    As stated previously, I'm pretty sure this is related to the Android 2.3.3 update because other than
    some calendar/notification issues, everything was fine until that day.

    Should we be connecting in some other (more direct) way so we don't drag others through all this rough detail
    until we find a solution?
    I'm also concerned about getting through this before the end of your day.

    Thanks

    Quote Originally Posted by Thomas View Post
    Rolloutman,

    Sorry I misread your original post and provided the wrong advice above. My bad.

    This is probably somehow associated with the CLUSB folder on the SD Card.

    Follow these steps:
    1. Delete DejaOffice from your Android Phone.
    2. Delete the CLUSB Folder form the SDCARD. (WARNING! - This will delete all DejaOffice data from the phone. Make sure everything is up to date in Outlook and backed up!)
    - To delete the CLUSB folder Mount the SD card and navigate either via your PC or a third party app on your phone.
    3. Re-Install DejaOffice on your Android Phone and run through the Setup Wizard.
    4. On your PC Desktop - Set CompanionLink to Purge N Reload on the next Sync.
    5. Sync your phone.

    Does that help?

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