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Thread: Calendar sync crashes

  1. #11
    Junior Member
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    Aug 2011
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    Quote Originally Posted by Thomas View Post
    Hello selberherr,

    Thank you for posting this information.
    Can you please provide some additional information for us so we can try to resolve this issue for you.

    iOS Device Model and OS.
    DejaOffice Version #
    CompanionLink Build #
    Sync Method (WiFi or Secure Hosted)
    Dear Thomas,
    I am sorry for not having supplied this information.

    iOS Device Model and OS. iPad2 WiFi, IOS 4.3.3
    DejaOffice Version # 1.2.8
    CompanionLink Build # 5.0 (Build 5004)
    Sync Method (WiFi or Secure Hosted) WiFi

    I just tried to synchronize with an old Android gadget for the sake of curiosity,
    and amazingly it worked without any problem?

    Best regards, Siegfried Selberherr

  2. #12
    DejaOffice Team Member
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    Quote Originally Posted by selberherr View Post
    Dear Thomas,
    I am sorry for not having supplied this information.

    iOS Device Model and OS. iPad2 WiFi, IOS 4.3.3
    DejaOffice Version # 1.2.8
    CompanionLink Build # 5.0 (Build 5004)
    Sync Method (WiFi or Secure Hosted) WiFi

    I just tried to synchronize with an old Android gadget for the sake of curiosity,
    and amazingly it worked without any problem?

    Best regards, Siegfried Selberherr
    Hello Siegfried,

    Thanks for the information. Have you attempted to Purge and Reload the Calendar?
    BTW - Unless you are using CompanionLink Pro, Syncing with multiple devices WILL cause problems.
    It is not supported.

    Here is What I suggest as a course of action:

    1. Open CompanionLink Setup on your PC Desktop
    2. Set the Sync profile back to Syncing with your iPad.
    3. Click the options menu in the top left corner of CompanionLink.
    4. Click the Purge and Reload All option.
    5. Verify all other items in the Options Menu are NOT checked.
    6. Sync your Phone.

    Does the That help?

  3. #13
    Junior Member
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    Aug 2011
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    Quote Originally Posted by Thomas View Post
    Hello Siegfried,

    Thanks for the information. Have you attempted to Purge and Reload the Calendar?
    BTW - Unless you are using CompanionLink Pro, Syncing with multiple devices WILL cause problems.
    It is not supported.

    Here is What I suggest as a course of action:

    1. Open CompanionLink Setup on your PC Desktop
    2. Set the Sync profile back to Syncing with your iPad.
    3. Click the options menu in the top left corner of CompanionLink.
    4. Click the Purge and Reload All option.
    5. Verify all other items in the Options Menu are NOT checked.
    6. Sync your Phone.

    Does the That help?
    Dear Thomas,

    I have tried your suggestion several times, however, the processes always hang in synchronizing my calendar.
    I obtain the best results after uninstalling/installing DejaOffice and CompanionLink and synchronizing
    "Contacts" with "Tasks" first, and "Calendar" afterwards. Therefore I assume a lack of memory issue in DejaOffice. If I reduce the number of "Calendar" entries significantly (i.e. to 1000) everything works fine, which also is an indication of a memory issue on the ipad implementation.

    Best regards, Siegfried

  4. #14
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    Aug 2011
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    Dear Thomas,
    I updated to DejaOffice 1.2.10 and CompanionLink Build 5012, I wiped all records on the iPad. Most unfortunately the memory issue still exists. I can syncronize my calendar only, when I reduce "the days of past calendar data to synchronize" so that the total number of
    calendar entries is below about 2000. I hope this information helps to eliminate the memory issue in the iPad implementation in a future release.
    Best regards, Siegfried
    PS: ITunes synchronizes all data correctly.
    --
    iPad2 WiFi, IOS 4.3.3, Cydia 1.1.3, 32GB
    DejaOffice Version # 1.2.10
    CompanionLink Build # 5.0 (Build 5012)
    Sync Method (WiFi or Secure Hosted) WiFi

  5. #15
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    Jan 2012
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    Dear Thomas! Please help!!!
    my ipad2 ios5 doesn't sync with dejaoffice (Outlook 2010 32-bit, win 7).
    I am trying to use DejaOffice 1.2.10 and CompanionLink Build 5012 Sync Method (WiFi or Secure Hosted) WiFi. PC and Ipad are connected with no problems. During sync on my PC I see the progess scale, meanwile Ipad is not responding. after sync is done, PC says that all data is synced (calendar, tasks, contacts). Number of contacts is near 4000, tsks over 1000. I've tried as described above to sync each item separately - nothing. Dejacontacts, tasks are always empty as if I never synced them.
    What should I do?
    My Outlook on this PC is synchronized with nokia, through Nokia PC Suite. Should I buy/try companion link pro? or there is smth else?

    Best regards,
    Maria

    --
    iPad2 WiFi, IOS 5.0, 64GB
    DejaOffice Version # 1.2.10
    CompanionLink Build # 5.0 (Build 5012)
    Outlook 2010 32-bit
    Sync Method (WiFi or Secure Hosted) WiFi

  6. #16
    Junior Member
    Join Date
    Jan 2012
    Posts
    6
    Dear Thomas! Please help!!!
    my ipad2 ios5 doesn't sync with dejaoffice (Outlook 2010 32-bit, win 7).
    I am trying to use DejaOffice 1.2.10 and CompanionLink Build 5012 Sync Method (WiFi or Secure Hosted) WiFi. PC and Ipad are connected with no problems. During sync on my PC I see the progess scale, meanwile Ipad is not responding. after sync is done, PC says that all data is synced (calendar, tasks, contacts). Number of contacts is near 4000, tsks over 1000. I've tried as described above to sync each item separately - nothing. Dejacontacts, tasks are always empty as if I never synced them.
    What should I do?
    My Outlook on this PC is synchronized with nokia, through Nokia PC Suite. Should I buy/try companion link pro? or there is smth else?

    Best regards,
    Maria

    --
    iPad2 WiFi, IOS 5.0, 64GB
    DejaOffice Version # 1.2.10
    CompanionLink Build # 5.0 (Build 5012)
    Outlook 2010 32-bit
    Sync Method (WiFi or Secure Hosted) WiFi

  7. #17
    DejaOffice Team Member
    Join Date
    Dec 2010
    Posts
    2,388
    Quote Originally Posted by maria-gff View Post
    Dear Thomas! Please help!!!
    my ipad2 ios5 doesn't sync with dejaoffice (Outlook 2010 32-bit, win 7).
    I am trying to use DejaOffice 1.2.10 and CompanionLink Build 5012 Sync Method (WiFi or Secure Hosted) WiFi. PC and Ipad are connected with no problems. During sync on my PC I see the progess scale, meanwile Ipad is not responding. after sync is done, PC says that all data is synced (calendar, tasks, contacts). Number of contacts is near 4000, tsks over 1000. I've tried as described above to sync each item separately - nothing. Dejacontacts, tasks are always empty as if I never synced them.
    What should I do?
    My Outlook on this PC is synchronized with nokia, through Nokia PC Suite. Should I buy/try companion link pro? or there is smth else?

    Best regards,
    Maria

    --
    iPad2 WiFi, IOS 5.0, 64GB
    DejaOffice Version # 1.2.10
    CompanionLink Build # 5.0 (Build 5012)
    Outlook 2010 32-bit
    Sync Method (WiFi or Secure Hosted) WiFi
    Marina,

    I am assuming you are using CompanionLink for Outlook. I doubt CompanionLink Pro would offer any functionality that you need if you are Syncing with just one Mobile device. If you need to Sync multiple device profiles CompanionLink Pro is required to do this. If the iPas2 running iOS 5.0 is your only device you should be OK.

    Can you please clarify how many devices you are trying to Sync? I belive I just responded to a post where you had problems Syncing with an original iPad.

    Please Advise.

  8. #18
    Junior Member
    Join Date
    Jan 2012
    Posts
    6
    Dear Thomas!
    I am using my Ipad2 and my notebook with Outlook on it.
    while syncing the programm shows that smth is syncing and then that syncing is done. It shows the correct quantity of contacts and tasks that "were syncronized" but after the process is finished on Ipad there is no information as if nothing were synchronized. That is the problem.
    Best regards,
    Maria

    --
    iPad2 WiFi, IOS 5.0, 64GB
    DejaOffice Version # 1.2.10
    CompanionLink Build # 5.0 (Build 5012)
    Outlook 2010 32-bit
    Sync Method (WiFi or Secure Hosted) WiFi

  9. #19
    Junior Member
    Join Date
    Jan 2012
    Posts
    6
    Dear Thomas!
    I am syncing my Ipad with my notebook with outlook on it. My Ipad has Ios 5.0. My problem is that the programm on notebook shows that it syncing but as a result on Ipad there is no information. nothing. though on the notebook it says that everything is synchronized, and shows the real amount of contacts, tasks etc.

    Thank you in advance
    Maria

    --
    iPad2 WiFi, IOS 5.0, 64GB
    DejaOffice Version # 1.2.10
    CompanionLink Build # 5.0 (Build 5012)
    Outlook 2010 32-bit
    Sync Method (WiFi or Secure Hosted) WiFi

  10. #20
    DejaOffice Team Member
    Join Date
    Dec 2010
    Posts
    2,388
    Quote Originally Posted by maria-gff View Post
    Dear Thomas!
    I am using my Ipad2 and my notebook with Outlook on it.
    while syncing the programm shows that smth is syncing and then that syncing is done. It shows the correct quantity of contacts and tasks that "were syncronized" but after the process is finished on Ipad there is no information as if nothing were synchronized. That is the problem.
    Best regards,
    Maria

    --
    iPad2 WiFi, IOS 5.0, 64GB
    DejaOffice Version # 1.2.10
    CompanionLink Build # 5.0 (Build 5012)
    Outlook 2010 32-bit
    Sync Method (WiFi or Secure Hosted) WiFi
    Just wanting to be perfectly clear here.
    The Sync is completed.
    DejaOffice is opened up.
    There is no Contacts Calendar Task or Notes data in DejaOffice from your PC Laptop.
    Is this correct?

    Or are you looking in the iPad Contacts and Calendar applications and not seeing any info there?

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