Page 2 of 3 FirstFirst 123 LastLast
Results 11 to 20 of 26

Thread: problem after upgrading to DjO 1.12.2

  1. #11
    Member
    Join Date
    Jul 2011
    Posts
    36
    After several scares, the sync process appears to be stabilizing (Again: Motorola Atrix, USB sync, CL 5004, DJO 1-12-3, Windows 7, Outlook 2003).

    One glitch, though, that wasn't happening before the upgrades. When CL moves from reading the Android data to the Outlook data, it stops after reading the Outlook contacts, just as it is about to read the Outlook calendar. At which point the following warning appears: "A PROGRAM IS TRYING TO ACCESS E-MAIL ADDRESSES YOU HAVE STORED IN OUTLOOK. DO YOU WANT TO ALLOW THIS? IF THIS IS UNEXPECTED, IT MAY BE A VIRUS AND YOU SHOULD CHOOSE 'NO'. ALLOW ACCESS FOR..." and then it gives you a choice of time allowed. I choose he maximum (10 minutes,) and the sync proceeds normally until its completion. However, you need to be there and click on that message, otherwise the sync comes to a halt.

    Again, this warning did not appear before the upgrades.

  2. #12
    Member
    Join Date
    Jul 2011
    Posts
    36
    I just sent you an update but I believe it was not registered in the thread. Things are getting stabilized regarding my syncs. However, I am now getting the following message:

    "A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this? If this is unexpected, it may be a virus and you should choose 'no'. Allow access for..." And then it gives you a choice of time, 10min. being the maximum.

    The system is virus-free. The warning flashes during sync, after CL reads Android, after it reads Outlook contacts, as it starts to read Outlook Calendar. If you don't click on it, the sync does not resume. This did not happen before the CL & DJO upgrades.

    My system: Windows 7, Outlook 2003, CL 5004, DJO 1.12.3, Motorola Atrix

  3. #13
    Member
    Join Date
    Jul 2011
    Posts
    36
    Sorry, the previous update HAD been registered...

  4. #14
    DejaOffice Team Member
    Join Date
    Dec 2010
    Posts
    2,482
    Quote Originally Posted by MMP View Post
    I just sent you an update but I believe it was not registered in the thread. Things are getting stabilized regarding my syncs. However, I am now getting the following message:

    "A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this? If this is unexpected, it may be a virus and you should choose 'no'. Allow access for..." And then it gives you a choice of time, 10min. being the maximum.

    The system is virus-free. The warning flashes during sync, after CL reads Android, after it reads Outlook contacts, as it starts to read Outlook Calendar. If you don't click on it, the sync does not resume. This did not happen before the CL & DJO upgrades.

    My system: Windows 7, Outlook 2003, CL 5004, DJO 1.12.3, Motorola Atrix
    Hello MMP,

    In general CompanionLink is an easy target for Anti-Virus programs because it moves lots of sensitive data. The difference is the end user wants this to happen for them.
    Many users can successfully modify their Anti-Virus settings to prevent an alarm from triggering during the Sync process. The specifics for this will vary from user to user though, depending on a number of variables.

  5. #15
    Member
    Join Date
    Jul 2011
    Posts
    36
    Thomas, CL/DJO have been syncing to my Outlook for months now without this happening. It has only started after the upgrades of CL and DJO, isn't there a way to solve this bug? This is rendering the sync process useless, as you have to stand by your computer in order to wait for the message, otherwise the sync is not completed...

  6. #16
    DejaOffice Team Member
    Join Date
    Dec 2010
    Posts
    2,482
    Quote Originally Posted by MMP View Post
    Thomas, CL/DJO have been syncing to my Outlook for months now without this happening. It has only started after the upgrades of CL and DJO, isn't there a way to solve this bug? This is rendering the sync process useless, as you have to stand by your computer in order to wait for the message, otherwise the sync is not completed...
    MMP,

    I feel the impact this is having on you. But an Anti Virus flag is not necessarily a bug.
    This may require adjusting your Anti Virus Settings or disabling them temporarily while Syncing.
    We want to help.

    You stated above:

    "A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this? If this is unexpected, it may be a virus and you should choose 'no'. Allow access for..." And then it gives you a choice of time, 10min. being the maximum.

    What application generates this warning?

  7. #17
    Member
    Join Date
    Jul 2011
    Posts
    36
    Microsoft Outlook. As I have explained, this alert only kicks up when I'm syncing my Android phone to Outlook, and CL:

    1. has finished reading Android records;
    2. has finished reading Outlook contacts records, and
    3. is about to read Outlook calendar items.

    And, again, this has never happened before during CL syncs. It is anew phenomenon after upgrading CL to 5004 and DJO to 1.12.3.

  8. #18
    Senior Member
    Join Date
    May 2011
    Posts
    518
    Google Pixel, Android 9.0 German, DJO 4.4.9 (1076)
    Office: Win10 x64, Outlook 365 (v2016, up to date) German, CL Express 7050 --- Local WiFi sync --- manual syncing, daily
    Home: Win10 x64, Outlook 365 (v2016, up to date) German, CL Express 7050 --- Local WiFi sync --- manual syncing, occasionally
    Syncing to native Android contacts (DJO account), not syncing to native Android calendar

  9. #19
    Senior Member
    Join Date
    May 2011
    Posts
    518
    Arrgghh ... My post is not showing up because of the link I posted ... send you PM.
    Google Pixel, Android 9.0 German, DJO 4.4.9 (1076)
    Office: Win10 x64, Outlook 365 (v2016, up to date) German, CL Express 7050 --- Local WiFi sync --- manual syncing, daily
    Home: Win10 x64, Outlook 365 (v2016, up to date) German, CL Express 7050 --- Local WiFi sync --- manual syncing, occasionally
    Syncing to native Android contacts (DJO account), not syncing to native Android calendar

  10. #20
    Member
    Join Date
    Jul 2011
    Posts
    36
    Thank you, McLion.

    I am not well-versed on registry matters and I can't really follow the instructions, which are rather complicated... I'm afraid I might ruin my computer if I try to do this. So I guess I'll have to dish out the customary $40 on a phone call to Microsoft paid support. I still believe that this is a problem caused by the latest upgrades in CL and/or DJO, and that it should be CompanionLink fixing it.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •