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Thread: "retrieving calendar data"

  1. #1
    Junior Member
    Join Date
    Jun 2011
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    7

    "retrieving calendar data"

    The program shows the "retrieving calendar data" message and freeze when trying to open it.
    Can you help me to fix this?
    DJO 1.12.8

    Thank you

  2. #2
    DejaOffice Team Member
    Join Date
    Dec 2010
    Posts
    2,459
    Quote Originally Posted by gabweb View Post
    The program shows the "retrieving calendar data" message and freeze when trying to open it.
    Can you help me to fix this?
    DJO 1.12.8

    Thank you
    Gabweb,

    We would like to to help.
    We have some questions for you.
    1. What Android Device and OS are you using?
    2. What build # of CompanionLink is installed on your PC Desktop?
    3. What Syn Method are you using?
    4. What PC data manger are you syncing with?
    5. Have you reviewed our setup guides?
    http://www.companionlink.com/support/kb/Setup_Guides

    Please advise

  3. #3
    Junior Member
    Join Date
    Jun 2011
    Posts
    7
    1. SGS 1 with android 2.2.1
    2. CompanionLink 4 build# 4040
    3. USB
    4. Outlook 2007
    5. of course

  4. #4
    DejaOffice Team Member
    Join Date
    Dec 2010
    Posts
    2,459
    Quote Originally Posted by gabweb View Post
    1. SGS 1 with android 2.2.1
    2. CompanionLink 4 build# 4040
    3. USB
    4. Outlook 2007
    5. of course
    Gabweb,
    Please update to the latest build of CompanionLink 4.0 (Build 4053)
    http://www.companionlink.com/downloads/updates.html

    Also, do a Purge and Reload of your calendar data after updating:
    1. Open CompanionLink Setup on Your PC (Verify build 4053 is installed.)
    2. Click Outlook Setting and Navigate to Applications tab.
    3. Select the Purge and Reload Calendar Check Box.
    4. Sync your Phone.

    This should resolve the issue you are having.

  5. #5
    Junior Member
    Join Date
    Jun 2011
    Posts
    7
    Thank you
    I will try tomorrow at the office

  6. #6
    Junior Member
    Join Date
    Jun 2011
    Posts
    7
    Quote Originally Posted by Thomas View Post
    Gabweb,
    Please update to the latest build of CompanionLink 4.0 (Build 4053)
    http://www.companionlink.com/downloads/updates.html

    Also, do a Purge and Reload of your calendar data after updating:
    1. Open CompanionLink Setup on Your PC (Verify build 4053 is installed.)
    2. Click Outlook Setting and Navigate to Applications tab.
    3. Select the Purge and Reload Calendar Check Box.
    4. Sync your Phone.

    This should resolve the issue you are having.
    #3 Instead of "Select the Purge and Reload Calendar Check Box" I have "wipe calendar on android befire sync"
    Is this the same?

    Thanks

  7. #7
    Junior Member
    Join Date
    Jun 2011
    Posts
    7
    3. Select the Purge and Reload Calendar Check Box.

    I do not have this command, instead I see "Wipe calendar on android before sync" checkbox. Is this the same?

    Thank you

  8. #8
    Senior Member
    Join Date
    May 2011
    Posts
    518
    Yes, it hat been renamed in some places with later CL versions. You can set it from the option menu for all conduits or individual from the extended settings dialog.
    Google Pixel, Android 9.0 German, DJO 4.4.9 (1076)
    Office: Win10 x64, Outlook 365 (v2016, up to date) German, CL Express 7050 --- Local WiFi sync --- manual syncing, daily
    Home: Win10 x64, Outlook 365 (v2016, up to date) German, CL Express 7050 --- Local WiFi sync --- manual syncing, occasionally
    Syncing to native Android contacts (DJO account), not syncing to native Android calendar

  9. #9
    Junior Member
    Join Date
    Jun 2011
    Posts
    7
    Thank you.

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