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Thread: Latest dj office update on Apple IPad crashing

  1. #1
    Junior Member
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    Latest dj office update on Apple IPad crashing

    Hi

    Yesterday I downloaded the very latest iPad update.

    After syncing my Act Database today, every time I try to open The Calendar or Contacts the app crashes.

    I also use a different Companionlink profile on an iPhone and with the latest iPhone update the program opens the calendar and contacts ok

    Any thoughts

    Regards
    Phil
    RCF Audio

  2. #2
    Junior Member
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    Apr 2012
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    Hi Phil,
    Dying here ........ I just purchased today and I'm having the same issue.
    Did you find a fix?
    When you say crash, does it give a message?
    Mine just immediately closes (I.e.- no major crash ..... Just won't open).
    Are you syncing with Outlook?
    This is killing me.
    Just got it and now can't use.
    TR

  3. #3
    Junior Member
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    Same . . . downloaded the update and now the calendar crashes . . . contacts still work but very slow . . . and there is a silly brilliant white home screen. Shame as the product was perfect before . . . now it's useless

  4. #4
    DejaOffice Team Member
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    Dec 2010
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    Some customers have reported this problem with 1.3.0.

    Follow these steps:
    1. Uninstall DejaOffice. (this will delete your DejaOffice data.)
    2. Reinstall DejaOffice. Open the app and run through the setup wizard.)
    3. On your PC open Companionlink setup.
    4. Click options and select delete all records on Ape device before next sync.
    5. Sync your Apple device.

    That should fix the problem.

  5. #5
    Junior Member
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    I will try again but I'm pretty sure I tried this already. If I remember correctly, it (dejaCal) will open the first time after syncing but sync again and it will no longer open. I have also tried fixing Outlook with the Scanpst.exe program.
    So unless something has been changed in DejaOffice in the past day .......doubt this will do the trick.
    Can anyone else confirm / refute?
    Cheers,
    Mike

  6. #6
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    I have just tried this . . . no improvement at all . . . exactly the same

    Can access contacts, but much slower than on the previous version, and calendar just hangs and then crashes

    Not a fix at all . . . just a standard ill thought through response

    Do now bother trying

    Need to wait until they bring out another update, or better still let us download the previous one !

  7. #7
    DejaOffice Team Member
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    Quote Originally Posted by hedgehogpeter View Post
    I have just tried this . . . no improvement at all . . . exactly the same

    Can access contacts, but much slower than on the previous version, and calendar just hangs and then crashes

    Not a fix at all . . . just a standard ill thought through response

    Do now bother trying

    Need to wait until they bring out another update, or better still let us download the previous one !
    Peter,

    Would you be aqvailable to do some phone troubleshooting today with our QA Dev team?
    We would like to extract some log files and take a closer look at this.
    Send me a Private message asap with your phone # if you are able to do this.

    Best

  8. #8
    Junior Member
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    Quote Originally Posted by Thomas View Post
    Peter,

    Would you be aqvailable to do some phone troubleshooting today with our QA Dev team?
    We would like to extract some log files and take a closer look at this.
    Send me a Private message asap with your phone # if you are able to do this.

    Best
    Not sure how I send a private message . . .

  9. #9
    DejaOffice Team Member
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    Dec 2010
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    Quote Originally Posted by hedgehogpeter View Post
    Not sure how I send a private message . . .
    I pulled the telephone # and will call asap.
    Thanks.

  10. #10
    DejaOffice Team Member
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    Quote Originally Posted by Thomas View Post
    I pulled the telephone # and will call asap.
    Thanks.
    Peter,

    Thank you for helping with this.
    If anyone is experiencing the same behavior as Peter, plz send me a private message asap with a landline number.
    We need to gather a couple more special log files from DejaOffice in an effort to program a fast fix for this. This process will take about 5 minutes of your time.

    Thanks!

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