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Thread: just installed 2.3.1 freezes on LG Optimus Black trying to see a contact

  1. #1
    Junior Member
    Join Date
    Mar 2012
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    5

    Unhappy just installed 2.3.1 freezes on LG Optimus Black trying to see a contact

    I installed the new version. I can start the application and work with Calendar and but going in Contacts (quite much slower in opening) and clicking to look for a single contact freezes the phone with black screen and does not restart. The message "close-restart-report" comes out after 1-2 minutes and keeps freezing.

    I tried a smartphone reboot to clean RAM. It keeps crashing.

    I made no changes (6000 contact records), just installed the new version.

    Have to go back to previous version until you solve the problem.

    Smartphone: LG Optimus Black with 2.3.6 Android and an 8GB microSD.
    sync with Outlook 2007 on Windows 7 64 bit.

  2. #2
    DejaOffice Team Member
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    Dec 2010
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    Quote Originally Posted by apolide View Post
    I installed the new version. I can start the application and work with Calendar and but going in Contacts (quite much slower in opening) and clicking to look for a single contact freezes the phone with black screen and does not restart. The message "close-restart-report" comes out after 1-2 minutes and keeps freezing.

    I tried a smartphone reboot to clean RAM. It keeps crashing.

    I made no changes (6000 contact records), just installed the new version.

    Have to go back to previous version until you solve the problem.

    Smartphone: LG Optimus Black with 2.3.6 Android and an 8GB microSD.
    sync with Outlook 2007 on Windows 7 64 bit.
    Please try installing the DejaOffice 2.3.2beta app on the DejaOffice website. Let us know if that does not resolve the issue.


    I can respond much faster to your questions about DejaOffice if you include the following information in your Signature:
    Mobile Device and OS
    DejaOffice version#
    CompanionLink build #
    Data Manager App (Outlook ACT! PalmDesktop etc..)
    Sync Method with CompanionLink
    DejaOffice Sync Settings for Contacts and Calendar. - Please include the "Account" Selected to Sync with for Contacts and or Calendar.
    Also - Please avoid using terms like, "Latest Update", that can mean too many things. Version # is greatly appreciated.

  3. #3
    Junior Member
    Join Date
    Mar 2012
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    Ok, thanks Thomas.
    Now I'm out I'll give you all the details this evening when I go back.
    Anyway I installed 2.3.1 now back to 2.3.0 (352) and it works back.

  4. #4
    Junior Member
    Join Date
    Mar 2012
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    Quote Originally Posted by Thomas View Post
    Please try installing the DejaOffice 2.3.2beta app on the DejaOffice website. Let us know if that does not resolve the issue.
    LG Optimus Black Android (512MB RAM, 8G microSD card)) 2.3.6
    Dejaoffice 2.3.1 (now back to 2.3.0 which is working)
    Companion 5.0 5040
    Outlook 2007
    sync method : Mass storage USB
    settings: one way (Android to Outlook on PC) when back at home and the other way for the morning before leaving
    Account: Dejaoffice

  5. #5
    Junior Member
    Join Date
    Mar 2012
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    5

    Unhappy

    Quote Originally Posted by Thomas View Post
    Please try installing the DejaOffice 2.3.2beta app on the DejaOffice website. Let us know if that does not resolve the issue.
    I just tried installing the 2.3.4 beta and it's still freezing to crash. Going back to 2.3.0 to be able to work...
    Any other ideas ? (I wrote in the other message all the details of my smartphone)

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