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Thread: DJO 2.3.2 Sync stalls on DejaJournal

  1. #1
    Senior Member
    Join Date
    Oct 2011
    Posts
    431

    DJO 2.3.2 Sync stalls on DejaJournal

    Been trying the 2.3.2 beta on Nexus 7 (Jelly Bean 4.2), when I sync it stalls on DejaJournal. Have to cancel the sync at this point.

    Works fine on 2.3.1. so have downgraded for the moment.

    Anybody else having the same problem?
    Cecil

    Motorola Moto G5 Android 7.0
    DJO 4.3.6 (1005) Companionlink 7 (7046)
    ACT 16
    USB Sync
    Syncs to Android Contacts App only

    Tesco Hudl2 (Android 5.1)
    DJO 4.3.6(1002)
    WiFiSync
    Syncs to Android Contacts App only

  2. #2
    Senior Member
    Join Date
    Oct 2011
    Posts
    431
    Have deleted the db files in clusb folder and now installed 2.3.3 beta and seems to be working properly now. Database probably had been corrupted at some point.
    Cecil

    Motorola Moto G5 Android 7.0
    DJO 4.3.6 (1005) Companionlink 7 (7046)
    ACT 16
    USB Sync
    Syncs to Android Contacts App only

    Tesco Hudl2 (Android 5.1)
    DJO 4.3.6(1002)
    WiFiSync
    Syncs to Android Contacts App only

  3. #3
    Junior Member
    Join Date
    Nov 2012
    Posts
    7
    HI,
    I have openend a new post on this.
    Erased the db with no result.

    Marco

    ACER LiquidMini
    Android 2.2.2
    DJO 2.3.4
    Companionlink Professional 5048

    Debug USB Sync
    Sync both direction

  4. #4
    DejaOffice Team Member
    Join Date
    Dec 2010
    Posts
    2,347
    Quote Originally Posted by mtesta View Post
    HI,
    I have openend a new post on this.
    Erased the db with no result.

    Marco

    ACER LiquidMini
    Android 2.2.2
    DJO 2.3.4
    Companionlink Professional 5048

    Debug USB Sync
    Sync both direction
    Marco,

    Have you attempted to Wipe all Journal records on Android before Sync? Or did you Delete the CLUSB Folder on the Android Device?


    I can respond much faster to your questions about DejaOffice if you include the following information in your Signature:
    Mobile Device and OS
    DejaOffice version#
    CompanionLink build #
    Data Manager App (Outlook ACT! PalmDesktop etc..)
    Sync Method with CompanionLink
    DejaOffice Sync Settings for Contacts and Calendar. - Please include the "Account" Selected to Sync with for Contacts and or Calendar.
    Also - Please avoid using terms like, "Latest Update", that can mean too many things. Version # is greatly appreciated.

  5. #5
    Junior Member
    Join Date
    Nov 2012
    Posts
    7
    Quote Originally Posted by Thomas View Post
    Marco,

    Have you attempted to Wipe all Journal records on Android before Sync? Or did you Delete the CLUSB Folder on the Android Device?
    Hi, Thomas thanks for your answer.

    I have no records in DejaJournal. DejaOffice has only one record.

    In detail I have:
    * uninstalled DejaOffice (using AirDroid)
    * deleted remaining DajaOffice files from CLUSB folder (alarms.db, companionlink.db, dbinfotxt, log.txt);
    * deleted remaining DajaOffice files from BACKUP folder (companionlink+date.db x 3)
    * switched off android

    Then:
    * switched on android
    * installed again DejaOffice-CRM - Outlook Sync from PlayStore
    * configured App (DejaConnect USB --> up, Debug USB --> up, import contact --> do not, ...)
    * used DejaOffice (inserted one contact number with no problems)

    * started CompanionLink Professional on my PC (Build 5048);
    * started SugarCRM CE
    * connected Android to PC with USB cable

    Sync starts and goes ahead quickly. When Sync status window shows "Opening SugarCRMJournal" ..... CRASH

    and SO shows this Error message " CompanionLink MFC Application stopped to work ...... Close application"

    I have collected error log files from Win7, Apache and DajaOffice but don't know how send them to you.

    Is all this helping you? I hope.

    Thanks

    Marco

    ________________________________________________
    ACER LiquidMini
    Android 2.2.2
    DJO 2.3.4
    Companionlink Professional 5048

    Debug USB Sync
    Sync both direction

    Win7 Ultimate
    SugarCRM CE 6.5.6 (Build 8566)

  6. #6
    DejaOffice Team Member
    Join Date
    Dec 2010
    Posts
    2,347
    Quote Originally Posted by mtesta View Post
    Hi, Thomas thanks for your answer.

    I have no records in DejaJournal. DejaOffice has only one record.

    In detail I have:
    * uninstalled DejaOffice (using AirDroid)
    * deleted remaining DajaOffice files from CLUSB folder (alarms.db, companionlink.db, dbinfotxt, log.txt);
    * deleted remaining DajaOffice files from BACKUP folder (companionlink+date.db x 3)
    * switched off android

    Then:
    * switched on android
    * installed again DejaOffice-CRM - Outlook Sync from PlayStore
    * configured App (DejaConnect USB --> up, Debug USB --> up, import contact --> do not, ...)
    * used DejaOffice (inserted one contact number with no problems)

    * started CompanionLink Professional on my PC (Build 5048);
    * started SugarCRM CE
    * connected Android to PC with USB cable

    Sync starts and goes ahead quickly. When Sync status window shows "Opening SugarCRMJournal" ..... CRASH

    and SO shows this Error message " CompanionLink MFC Application stopped to work ...... Close application"

    I have collected error log files from Win7, Apache and DajaOffice but don't know how send them to you.

    Is all this helping you? I hope.

    Thanks

    Marco

    ________________________________________________
    ACER LiquidMini
    Android 2.2.2
    DJO 2.3.4
    Companionlink Professional 5048

    Debug USB Sync
    Sync both direction

    Win7 Ultimate
    SugarCRM CE 6.5.6 (Build 8566)
    Marco,

    Please send the log file to support@companionlink.com
    Include the link to this thread in the body of the message.

    Be sure to zip up any attached files you send.

    Thanks.


    I can respond much faster to your questions about DejaOffice if you include the following information in your Signature:
    Mobile Device and OS
    DejaOffice version#
    CompanionLink build #
    Data Manager App (Outlook ACT! PalmDesktop etc..)
    Sync Method with CompanionLink
    DejaOffice Sync Settings for Contacts and Calendar. - Please include the "Account" Selected to Sync with for Contacts and or Calendar.
    Also - Please avoid using terms like, "Latest Update", that can mean too many things. Version # is greatly appreciated.

  7. #7
    Junior Member
    Join Date
    Nov 2012
    Posts
    7
    Hi Thomas.

    Thanks, issue is fixed.
    The last beta has corrected the problem.

    Marco

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