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Thread: ACT Categories not syncing to iPhone 5

  1. #1
    Junior Member
    Join Date
    Dec 2012
    Posts
    1

    ACT Categories not syncing to iPhone 5

    My ACT (Fin Prof 11) contacts did sync with DejaOffice and native iPhone contacts but the categories did not sync. In DejaOffice, I only see All Categories and No Categories as options. All categories in ACT are in ID/Status. I attempted to purge and reload several times without success. Please advise. Thanks!

    ACT-Fin Prof 11
    Comp Link Exp-Ver 5, build 5048
    DejaOffice-Ver 1.3.7 (521)
    iPhone 5-iOS 6.0.1

  2. #2
    DejaOffice Team Member
    Join Date
    Dec 2010
    Posts
    2,462
    Quote Originally Posted by Hurricanepappy View Post
    My ACT (Fin Prof 11) contacts did sync with DejaOffice and native iPhone contacts but the categories did not sync. In DejaOffice, I only see All Categories and No Categories as options. All categories in ACT are in ID/Status. I attempted to purge and reload several times without success. Please advise. Thanks!

    ACT-Fin Prof 11
    Comp Link Exp-Ver 5, build 5048
    DejaOffice-Ver 1.3.7 (521)
    iPhone 5-iOS 6.0.1
    Please Follow these steps:
    1. Open CompanionLink on your PC Desktop.
    2. Click the gear next to Act! 2005-2013
    3. Select the Applications Tab
    4. Click the "Wipe all contacts on Apple Device before Sync" option.
    5. Sync your device.

    Does that help?

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