Results 1 to 5 of 5

Thread: Tasks continue to appear after completion

  1. #1
    Junior Member
    Join Date
    Nov 2012
    Posts
    3

    Tasks continue to appear after completion

    Hi, all...
    We have Samsung Galaxy SIIIs. Sync to Act is working well - except for tasks. ACT! is the primary and should override the Galaxy. When we purge the task list everything is correct. When a task is completed in ACT!, it doesn't delete off the list on the Galaxy, unless we purge & reload. We shouldn't have to do that everytime we sync the phone to ACT!.

    Please advise - I think I have everything set correctly in the sync setup & the phone setup. Any ideas?

    Thanks.

    Jen

  2. #2
    DejaOffice Team Member
    Join Date
    Dec 2010
    Posts
    2,471
    Quote Originally Posted by jenteller View Post
    Hi, all...
    We have Samsung Galaxy SIIIs. Sync to Act is working well - except for tasks. ACT! is the primary and should override the Galaxy. When we purge the task list everything is correct. When a task is completed in ACT!, it doesn't delete off the list on the Galaxy, unless we purge & reload. We shouldn't have to do that everytime we sync the phone to ACT!.

    Please advise - I think I have everything set correctly in the sync setup & the phone setup. Any ideas?

    Thanks.

    Jen
    Hello Jen,

    Please check the following setting in CompanionLink.
    1. Click Advanced Settings.
    2. Select the Calendar Tab.

    Is the Transfer Completed Records setting Selected? (This affects calendar and Task items)

  3. #3
    Junior Member
    Join Date
    Nov 2012
    Posts
    3
    Thomas: Transfer Completed Records is NOT selected / checked. Does it have something to do with the fact that we're asking it to sync 90 days of past calendar events? (at the spot right above the Transfer Completed Records.) That's why we think we're going nuts.
    Thanks for your help.

    Jen

  4. #4
    DejaOffice Team Member
    Join Date
    Dec 2010
    Posts
    2,471
    Quote Originally Posted by jenteller View Post
    Thomas: Transfer Completed Records is NOT selected / checked. Does it have something to do with the fact that we're asking it to sync 90 days of past calendar events? (at the spot right above the Transfer Completed Records.) That's why we think we're going nuts.
    Thanks for your help.

    Jen
    The Number of days can affect this. Also if the event/task is completed it will not Sync at all without the "Transfer Completed Records" option selected.

  5. #5
    Junior Member
    Join Date
    Nov 2012
    Posts
    3
    Thanks, Thomas. I'll recheck that box & see if that helps. Any recommendations on the past calendar days to sync? It's nice to have it to go back to.
    Jen

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •