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Thread: All calendar entries vanished on desktop and android - how to recover?

  1. #1
    Junior Member
    Join Date
    Oct 2013
    Posts
    2

    All calendar entries vanished on desktop and android - how to recover?

    When my Palm Desktop by Access calendar opened this morning, all entries in my calendar were gone.

    This has happened on several other occasions. In the past, however, synching via CompanionLink to my Android DejaOffice would restore the entries from the phone to the desktop. This time, synching made the entries vanish from my Android phone as well.

    I have tried rebuilding the calendar on Android. Nothing has happened. Attempting to open an archive on the PC desktop has resulted in exactly one item (from July) being restored.

    ONLY the calendar appears to be affected - not Contacts or any other section.

    I really need to get the calendar entries back, and quickly. Suggestions?

    Thank you.

    Phone: Droid 4, Android version 4.1.2
    DejaOffice version: 2.5.5
    CompanionLink build: Version 5.0 (Build 5048) (DJC 124)
    PalmDesktop by Access Version 6.2.2
    Sync Method: DejaConnect USB
    User Account: Les Blatt

  2. #2
    Senior Member DJOCTO's Avatar
    Join Date
    Apr 2010
    Posts
    2,271
    LesBlatt, welcome to the forum.

    I'm sorry to hear of the problem. The good news is that CompanionLink automatically backs up Palm Desktop files.

    http://www.companionlink.com/support..._Backup_folder

    You should be able to get a full restore from there.

  3. #3
    Junior Member
    Join Date
    Oct 2013
    Posts
    2
    Worked like a charm. Thank you - that's amazing customer service. Seven minutes response time? Wow. I very much appreciate it.

  4. #4
    Senior Member DJOCTO's Avatar
    Join Date
    Apr 2010
    Posts
    2,271
    I wish it always worked that way!

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