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Thread: Build 699 Stuck at "Retrieving Calendar Data"

  1. #1
    Senior Member
    Join Date
    Nov 2011
    Posts
    234

    Build 699 Stuck at "Retrieving Calendar Data"

    I just upgraded from build 686 to 699. When I open the app, my calendar is stuck in the monthly view and the "Retrieving calendar data" message never goes away which renders the app useless. Killing the app or rebooting the phone has no affect once the app is reopened. Downgrading back to build 686 fixes the problem and I can use the app once again. Any suggestions?
    Mobile Device: AT&T Samsung Galaxy S4
    Android Version: 7.1
    DJO Version: 4.2.3 (build 947)
    CompanionLink Build: 6048
    Syncing with: Outlook 2010
    Sync Method: DejaCloud Sync
    Android Contacts Sync Account: DejaOffice
    Computer OS: Windows 7 (64-Bit)

  2. #2
    Senior Member
    Join Date
    Oct 2011
    Posts
    431
    In-house build is now at 700 if you want to try that.

    http://www.dejaoffice.com/androidapp/inhouse/

    Cecil
    Cecil

    Motorola Moto G5 Android 7.0
    DJO 4.3.6 (1005) Companionlink 7 (7046)
    ACT 16
    USB Sync
    Syncs to Android Contacts App only

    Tesco Hudl2 (Android 5.1)
    DJO 4.3.6(1002)
    WiFiSync
    Syncs to Android Contacts App only

  3. #3
    Senior Member
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    Nov 2011
    Posts
    234
    Quote Originally Posted by Cecil View Post
    In-house build is now at 700 if you want to try that.

    http://www.dejaoffice.com/androidapp/inhouse/

    Cecil
    Same problem, unfortunately.
    Mobile Device: AT&T Samsung Galaxy S4
    Android Version: 7.1
    DJO Version: 4.2.3 (build 947)
    CompanionLink Build: 6048
    Syncing with: Outlook 2010
    Sync Method: DejaCloud Sync
    Android Contacts Sync Account: DejaOffice
    Computer OS: Windows 7 (64-Bit)

  4. #4
    Senior Member DJOCTO's Avatar
    Join Date
    Apr 2010
    Posts
    2,210
    sjamie, I discussed this with the developer. Here are his notes:

    > This one is NR for me.
    > Maybe a log file would show more.
    > Could also try disabling the new birthday/annviersary records from showing in DejaCalendar Settings, incase it is related to that logic.

    So the last one, go into Calendar settings and disable the birthday/anniversary records. See if this works.

    Even if it does, we'd be interested in checking a log. Cloud you go to DejaOffice Settings, Support Settings, Logging, and Email Log for us? You don't need to turn on logging. Just a look at the database will help us find the problem.

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