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Thread: CompanionLink Memory Leak

  1. #11
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    Thanks DJOCTO. I sent the log.

  2. #12
    Senior Member DJOCTO's Avatar
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    We got it!
    Last edited by DJOCTO; 07-09-2015 at 02:55 PM.

  3. #13
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    The memory leak problem was solved by uninstalling Office 2007 and installing Office 2010.
    PC: Windows 7, 64 bit
    CompanionLink build #: Companionlink 7 for Outlook, Build 8019.7
    Data Manager App: Outlook 2010 64-bit
    Mobile Device: Samsung Galaxy Note 8 (SM-N950F);
    OS: Android 7.1.1, Build #: N950FXXU1AQKG
    DejaOffice version#: 4_4_7_1069
    Sync Method with CompanionLink: DejaCloud
    DejaOffice Sync Settings for Contacts: Selected, sync with Android, Account = DejaOffice.
    DejaOffice Sync Settings for Calendar: Not selected.
    Native Contacts Account: DejaOffice

  4. #14
    Senior Member DJOCTO's Avatar
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    Ah. I'm sorry we didn't get a better answer.

    CompanionLink works by connecting one buggy undocumented API to another buggy undocumented API. Outlook is among the worst, since we use 4 different API's to gather data (Outlook Objects, MAPI, and Extended MAPI, Exchange). Because they are all installed differently, one PC is often different than another.

  5. #15
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    The memory leak is back. This is what I did. I had Office 2010 Pro Plus Trial 64-bit installed and there was no memory leak with this version. I uninstalled it and deleted all the leftover files (except outlook.pst) and registry entries that I could find. I uninstalled CompanionLink and deleted all the leftover files and registry entries that I could find. I bought Office 2010 Pro 32-bit and installed it. I then installed the beta latest version of CompanionLink. And now the memory leak is back. In the Task Manager it showed over 200MB memory used after about 12 hours.

    Does it have something to do with going from 64-bit to 32-bit versions? Is there something leftover in files or registry that I didn't find? I tried disabling CompanionLink Addon in Outlook and many other options and nothing worked.

    However, CompanionLink works fine even with the memory leak.

    This thread has over 460 views which seems like a lot compared to other threads. Does that mean that other people are having the same problem and are looking for a solution?

    I sent this to support also.
    PC: Windows 7, 64 bit
    CompanionLink build #: Companionlink 7 for Outlook, Build 8019.7
    Data Manager App: Outlook 2010 64-bit
    Mobile Device: Samsung Galaxy Note 8 (SM-N950F);
    OS: Android 7.1.1, Build #: N950FXXU1AQKG
    DejaOffice version#: 4_4_7_1069
    Sync Method with CompanionLink: DejaCloud
    DejaOffice Sync Settings for Contacts: Selected, sync with Android, Account = DejaOffice.
    DejaOffice Sync Settings for Calendar: Not selected.
    Native Contacts Account: DejaOffice

  6. #16
    Senior Member DJOCTO's Avatar
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    They are working on it. We talked about it this morning.

  7. #17
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    The inhouse CompanionLink 7.0 Beta greatly improved the memory leak problem. After 24 hours, it went from about 10MB to 40MB which is much better than 400MB. I can live with that.

    The inhouse 7.0 Beta can be found here:
    http://www.companionlink.com/inhouse
    PC: Windows 7, 64 bit
    CompanionLink build #: Companionlink 7 for Outlook, Build 8019.7
    Data Manager App: Outlook 2010 64-bit
    Mobile Device: Samsung Galaxy Note 8 (SM-N950F);
    OS: Android 7.1.1, Build #: N950FXXU1AQKG
    DejaOffice version#: 4_4_7_1069
    Sync Method with CompanionLink: DejaCloud
    DejaOffice Sync Settings for Contacts: Selected, sync with Android, Account = DejaOffice.
    DejaOffice Sync Settings for Calendar: Not selected.
    Native Contacts Account: DejaOffice

  8. #18
    Senior Member DJOCTO's Avatar
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    Eagle3, thanks for contacting tech support.

    The leak is in the Outlook API. It appears to have something to do with a bit-mismatch in Outlook. Maybe associated with 32-bit outlook on a 64-bit machine.

  9. #19
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    I uninstalled 32-bit Office 2010 and installed 64-bit Office 2010 and do not have a memory leak. So you are right, it's 32-bit Outlook on a 64-bit machine that is cause of the problem.
    PC: Windows 7, 64 bit
    CompanionLink build #: Companionlink 7 for Outlook, Build 8019.7
    Data Manager App: Outlook 2010 64-bit
    Mobile Device: Samsung Galaxy Note 8 (SM-N950F);
    OS: Android 7.1.1, Build #: N950FXXU1AQKG
    DejaOffice version#: 4_4_7_1069
    Sync Method with CompanionLink: DejaCloud
    DejaOffice Sync Settings for Contacts: Selected, sync with Android, Account = DejaOffice.
    DejaOffice Sync Settings for Calendar: Not selected.
    Native Contacts Account: DejaOffice

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