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Thread: DejaCloud Sync Problem

  1. #1
    Senior Member
    Join Date
    Oct 2012
    Posts
    131

    DejaCloud Sync Problem (Solved)

    When I change a Task in Outlook, CompanionLink syncs the change to DejaCloud immediately, but it never syncs to my phone. I have to do a manual sync. When I change a Task on my phone, it syncs the change to DejaCloud immediately, but it takes from 5 to 10 minutes to sync to Outlook.

    Is there a problem with DejaCloud or is it just me? I'm not sure when this started happening, yesterday or today.

    Anyone else have this problem?

    Update: I deleted all the tasks in DejaCloud using function on the web page at crm.dejaoffice.com and now the sync works properly. Previously, I tried to deleting all the records on DejaCloud using CompanionLink, but that didn't make any difference.
    Last edited by Eagle 3; 10-25-2015 at 10:40 AM.
    PC: Windows 7, 64 bit
    CompanionLink build #: Companionlink 8 for Outlook, Build 8037
    Data Manager App: Outlook 2010 64-bit
    Mobile Device: Samsung Galaxy Note 9 (SM-N960F) Thailand;
    OS: Android 9, Build #: N960FXXU2CSD2
    DejaOffice version#: 4_4_19_1131
    Sync Method with CompanionLink: DejaCloud
    DejaOffice Sync Settings for Contacts: Selected, sync with Android, Account = DejaOffice.
    DejaOffice Sync Settings for Calendar: Not selected.
    Native Contacts Account: DejaOffice

  2. #2
    Senior Member DJOCTO's Avatar
    Join Date
    Apr 2010
    Posts
    2,260
    Ok. Glad to know it is working. I was testing this over the weekend and getting mixed results. Still working on why.

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