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Thread: Unable to connect to bluetooth device. Verify bluetooth is turned on.

  1. #1
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    Unable to connect to bluetooth device. Verify bluetooth is turned on.

    I've been receiving this error for a long time and finally decided to seek help. It usually shows up when I try to initiate the sync from my PC. The workaround is to initiate the sync from my phone and then quickly hit cancel. Then the sync can be successfully initiate from my PC. If I initiate the sync from my phone and let it run all the way through, it takes MUCH longer to complete and often ends in duplicate contacts. Sometimes it will try to delete all of my synced data. This is very weird behavior! When I can successfully initiate the sync from my PC, the syncing process is near flawless.

    Has anyone experienced this behavior? Have any suggestions to rectify this?

    P.S. Yes, bluetooth is active on both devices.
    Last edited by sjamie; 04-16-2016 at 06:39 PM.
    Mobile Device: AT&T Samsung Galaxy S4
    Android Version: 7.1
    DJO Version: 4.2.3 (build 947)
    CompanionLink Build: 6048
    Syncing with: Outlook 2010
    Sync Method: DejaCloud Sync
    Android Contacts Sync Account: DejaOffice
    Computer OS: Windows 7 (64-Bit)

  2. #2
    Senior Member DJOCTO's Avatar
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    SJamie, I'm going to have one of the team members work on this. He may contact you.

  3. #3
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    Quote Originally Posted by DJOCTO View Post
    SJamie, I'm going to have one of the team members work on this. He may contact you.
    Thank you! I would greatly appreciate it.

    Have you heard of this behavior before?
    Mobile Device: AT&T Samsung Galaxy S4
    Android Version: 7.1
    DJO Version: 4.2.3 (build 947)
    CompanionLink Build: 6048
    Syncing with: Outlook 2010
    Sync Method: DejaCloud Sync
    Android Contacts Sync Account: DejaOffice
    Computer OS: Windows 7 (64-Bit)

  4. #4
    Senior Member DJOCTO's Avatar
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    No, but we have found unrelated behavior that is not expected with Bluetooth. I talked to the programmer about it.

  5. #5
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    Quote Originally Posted by DJOCTO View Post
    No, but we have found unrelated behavior that is not expected with Bluetooth. I talked to the programmer about it.
    Cool. Have any solutions been discovered?
    Mobile Device: AT&T Samsung Galaxy S4
    Android Version: 7.1
    DJO Version: 4.2.3 (build 947)
    CompanionLink Build: 6048
    Syncing with: Outlook 2010
    Sync Method: DejaCloud Sync
    Android Contacts Sync Account: DejaOffice
    Computer OS: Windows 7 (64-Bit)

  6. #6
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    The Bluetooth is active on both devices, but are they actually paired? I assume you don't have the option of Wifi? I only use BT for keyboards and mice, so I don't know a lot about how different syncing is from using BT to connect peripherals, that I try not to use it for anything I don't have to.

    Sorry, not much help.
    Sadly, I can no longer use CL or DJO as I have replaced Outlook with Thunderbird and Pimlical Desktop. Pimlical, since moving to Java 8 is no longer compatible with Companion Link. I will lurk about just because I am interested. Please let me know if the Pimlical compatibility problem ever changes and thanks to all here for your support and help over the years. This is the best software for synching Outlook to Android.

  7. #7
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    Quote Originally Posted by Hook View Post
    The Bluetooth is active on both devices, but are they actually paired? I assume you don't have the option of Wifi? I only use BT for keyboards and mice, so I don't know a lot about how different syncing is from using BT to connect peripherals, that I try not to use it for anything I don't have to.

    Sorry, not much help.
    Thanks for responding. Yes, both devices are actively pair via Bluetooth. After initiating the sync on the device, cancelling it, and then initiating the sync via the PC, everything "usually" syncs well. I choose syncing via BT because I travel a lot and often need to sync on the road. Wifi syncing is hard to accomplish in hotels.
    Mobile Device: AT&T Samsung Galaxy S4
    Android Version: 7.1
    DJO Version: 4.2.3 (build 947)
    CompanionLink Build: 6048
    Syncing with: Outlook 2010
    Sync Method: DejaCloud Sync
    Android Contacts Sync Account: DejaOffice
    Computer OS: Windows 7 (64-Bit)

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