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Thread: Phone updated to Marshmallow and can't sync

  1. #1
    Senior Member
    Join Date
    Oct 2011
    Posts
    437

    Phone updated to Marshmallow and can't sync

    My phone updated to Android 6.0 Marshmallow this morning. Tried to sync and it won't do it now. Could this be a coincidence?

    My Hudl tablet still syncs with the PC as it used to.
    Cecil

    Motorola Moto G5 Android 8.1.0
    DJO 4.4.11 (1091) Companionlink 7 (7046)
    ACT 16
    USB Sync
    Syncs to Android Contacts App only

    Lenovo Tab 4 8
    DJO 4.4.11(1091)
    WiFiSync
    Syncs to Android Contacts App only

  2. #2
    Senior Member DJOCTO's Avatar
    Join Date
    Apr 2010
    Posts
    2,222
    Cecil, USB Sync for Android devices is always a hack. Plug the phone into your PC and see if you can browse to the clusb path on the phone. This is a good indication on whether you need an updated windows driver to match. If you can see the file, usb sync should work.

    Correspond directly with support@dejaoffice.com. Chris will help you out.

  3. #3
    Senior Member
    Join Date
    Oct 2011
    Posts
    437
    Thanks for quick response. I have discovered that Marshmallow defaults to Charge only on USB, you pull down the notifications and tap USB to select options. Have managed to get sync going on in WiFi but as I am off on holiday for 2 weeks tomorrow will have to explore this further on my return.
    Cecil

    Motorola Moto G5 Android 8.1.0
    DJO 4.4.11 (1091) Companionlink 7 (7046)
    ACT 16
    USB Sync
    Syncs to Android Contacts App only

    Lenovo Tab 4 8
    DJO 4.4.11(1091)
    WiFiSync
    Syncs to Android Contacts App only

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