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Thread: Unable to sync by USB

  1. #1
    Senior Member
    Join Date
    Oct 2011
    Posts
    438

    Unable to sync by USB

    Previously my normal way to sync has been direct USB.

    Since my phone updated to Android 6 (Marshmallow) I have been unable to sync using USB. I am setting the connection to MTP and the PC recognises the connection and I can transfer files.

    I can still sync by WiFi but prefer USB.

    Any suggestions?
    Cecil

    Motorola Moto G5 Android 8.1.0
    DJO 4.4.11 (1091) Companionlink 7 (7046)
    ACT 16
    USB Sync
    Syncs to Android Contacts App only

    Lenovo Tab 4 8
    DJO 4.4.11(1091)
    WiFiSync
    Syncs to Android Contacts App only

  2. #2
    Senior Member
    Join Date
    Aug 2011
    Posts
    531
    Check the notification for sync on your phone. By default (and you can't change it), Android 6 connects in charge only mode. Tap the notification and pick file transfer. That's how it works on the Nexus 5 with bog standard Marshmallow.
    Sadly, I can no longer use CL or DJO as I have replaced Outlook with Thunderbird and Pimlical Desktop. Pimlical, since moving to Java 8 is no longer compatible with Companion Link. I will lurk about just because I am interested. Please let me know if the Pimlical compatibility problem ever changes and thanks to all here for your support and help over the years. This is the best software for synching Outlook to Android.

  3. #3
    Senior Member
    Join Date
    Oct 2011
    Posts
    438
    Quote Originally Posted by Hook View Post
    Check the notification for sync on your phone. By default (and you can't change it), Android 6 connects in charge only mode. Tap the notification and pick file transfer. That's how it works on the Nexus 5 with bog standard Marshmallow.
    I have tried doing that. Motorola use a very standard version of Android on their latest phones so not sure what the problem is.
    Cecil

    Motorola Moto G5 Android 8.1.0
    DJO 4.4.11 (1091) Companionlink 7 (7046)
    ACT 16
    USB Sync
    Syncs to Android Contacts App only

    Lenovo Tab 4 8
    DJO 4.4.11(1091)
    WiFiSync
    Syncs to Android Contacts App only

  4. #4
    Member
    Join Date
    Oct 2014
    Posts
    88
    Hi Cecil,

    When you plug the phone into the PC, try switching the phone into PTP (Camera mode), then back to MTP mode. Give the PC about 30 second to a minute, then try the sync again. This seems to help with some devices.

  5. #5
    Senior Member
    Join Date
    Oct 2011
    Posts
    438
    Thanks Chris

    I will try your suggestion.
    Cecil

    Motorola Moto G5 Android 8.1.0
    DJO 4.4.11 (1091) Companionlink 7 (7046)
    ACT 16
    USB Sync
    Syncs to Android Contacts App only

    Lenovo Tab 4 8
    DJO 4.4.11(1091)
    WiFiSync
    Syncs to Android Contacts App only

  6. #6
    Senior Member
    Join Date
    Oct 2011
    Posts
    438
    Hi Chris

    Tried your suggestion but to no avail. Since WiFi sync is working I might as well stick with it.
    Cecil

    Motorola Moto G5 Android 8.1.0
    DJO 4.4.11 (1091) Companionlink 7 (7046)
    ACT 16
    USB Sync
    Syncs to Android Contacts App only

    Lenovo Tab 4 8
    DJO 4.4.11(1091)
    WiFiSync
    Syncs to Android Contacts App only

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