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Thread: Contacts Not Syncing

  1. #1
    Senior Member
    Join Date
    Jun 2010
    Posts
    152

    Contacts Not Syncing

    I just had to do a like-for-like replacement on my phone, and I cannot get the DJO Contacts to move to my new device.

    Palm Desktop 4.1.4
    DJO 4.1.7 (925)
    Windows 10
    CL 7026
    Android 6.0.1
    Local Wi-Fi Sync.

    Have tried "PD to Android"/ Wipe Contacts on Android Before Sync pre- and post- reboot, and nothin'.

  2. #2
    Member
    Join Date
    Oct 2014
    Posts
    87
    Hello rjbinney,

    For this issue, please open a ticket with our support team via the following link: http://www.dejaoffice.com/support.html

  3. #3
    Senior Member
    Join Date
    Jun 2010
    Posts
    152
    Quote Originally Posted by Chris L View Post
    Hello rjbinney,

    For this issue, please open a ticket with our support team via the following link: http://www.dejaoffice.com/support.html
    It's in the queue.

  4. #4
    Senior Member
    Join Date
    Jun 2010
    Posts
    152
    What's the backlog on tickets?

  5. #5
    Senior Member DJOCTO's Avatar
    Join Date
    Apr 2010
    Posts
    2,222
    This week is longer than most. I'm sorry about the delay. Our lead QA is on vacation, and 3 out of 6 techs were out sick yesterday. We are almost back to normal today. I'll ping Chris on your ticket.

  6. #6
    Senior Member
    Join Date
    Jun 2010
    Posts
    152
    Is there anything I can try in the meantime? I haven't had my address book in a week and it's killing me...

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