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Thread: An overdue "THANKS" to DJO support

  1. #1
    Join Date
    Apr 2012

    An overdue "THANKS" to DJO support

    I just noticed that a post I had thought had been posted has not. I must not have clicked on the submit button after previewing. Anyway I had been having difficulties with sync-ing my Galaxy S7 and the Outlook on my PC. On a problem sync early this month I had sent a log and the next day "Chris L" emailed me and I replied with a description of the problem...the same one I reported here a bit earlier.

    "Chris L" sent me a complete set of instructions that basically required me to re-install DJO after backing up the clusb folder and the CL Settings folder. Following the detailed instructions my first sync was a successful one and I've had nothing but success since. And sure enough there was a corrupted "companionlink.db.corrupt" file in the clusb folder.

    I thought that I had posted this thank you shortly after the effective fix, but apparently not (this is the first time I've checked this forum since early November).

    But I did want to post about the consistent helpfulness of the DJO support staff in the 4 years I've been using CL and DJO. And this level of support is an important "feature" of the applications as I'm sure all are aware.

    Mobile Device and OS: Samsung GALAXY S9+ SM-G965U for Verizon [03/18/16] Android version 8 (Oreo)
    DejaOffice version# 4.4.9 (1076)
    CompanionLink for Outlook 8 (build 8004) downloaded & installed 10/31/2017 on WINDOWS 10 Pro
    Data Manager App Outlook (Office 365)
    Sync Method with CompanionLink: ADB Mode
    DejaOffice Sync Settings for Contacts and Calendar. - Contact account: "Phone" Calendar account: rlevine.droid@gmail

  2. #2
    Senior Member
    Join Date
    Oct 2011

    I have always found the support to be of the highest standard. When you consider the miriad of different Android phones and tablets out there with different manufacturers customisations they do a great job.

    Motorola Moto G5 Android 8.1.0
    DJO 4.4.11 (1091) Companionlink 7 (7046)
    ACT 16
    USB Sync
    Syncs to Android Contacts App only

    Lenovo Tab 4 8
    DJO 4.4.11(1091)
    Syncs to Android Contacts App only

  3. #3
    Senior Member DJOCTO's Avatar
    Join Date
    Apr 2010
    Thanks RJOLMMD and Cecil!

    I shared your notes with the team, and will print them out today and post. Sometimes tech feels like a thankless job so it makes life better to know it works.

  4. #4
    Senior Member
    Join Date
    Nov 2016
    I'll second this! When I was trying to get my phone and Palm Desktop synchronized initially (and permanently), Thomas was very helpful and patient with me on the phone, and solved the problems I was having. That was about a month ago, and it's worked fine since.

    **Migrating from Palm TX to phone with DJO
    Samsung Galaxy S5, Android 6.0.1; DJO 4.2.3 build 947; CL 7030
    Win10 x64, AU update; PalmDesktop 4.2 (running in compatibility mode for Windows XP)
    Local WiFi sync --- manual syncing, as needed
    Sync settings - both ways; not syncing to native Android calendar or contacts

  5. #5
    Senior Member DJOCTO's Avatar
    Join Date
    Apr 2010
    Marjoryb98 I'll share your kudos with Thomas.

  6. #6
    Senior Member
    Join Date
    Oct 2012
    Sean has been very helpful for me also. He deserves a raise. As a retired Software Engineer, I know what Sean and the rest of the support team goes through.

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