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Thread: DejaCloud Server Down

  1. #1
    Senior Member DJOCTO's Avatar
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    Apr 2010
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    DejaCloud Server Down

    In a stunning example of Murphy's Law, our server failed to boot this morning.

    Apparently an automated update crept on there on Monday, and it swung into place when we rebooted. But instead of updating perfectly, it rendered our kernel useless. Two hours of attempts to either restore the old kernel or make the new one work, have not brought results.

    We are building a new server, moving data, and redirecting DNS. It should be complete by December 22, 2pm Pacific Time.

    We are able to move data off our old server, so no backup is involved and we anticipate all data is intact. Just a brand spiffy new cloud server.

    Until it is up, sync services are down.

  2. #2
    Senior Member DJOCTO's Avatar
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    Update 6:00pm Thursday December 22, our original server got repaired and is back up and running. It will take about 30 minutes to "catch up" and should be running normally after that.

    Sorry about the down time!

  3. #3
    Junior Member
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    Dec 2016
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    Down again?

    I'm unable to sync (Windows and Android app) nor login at https://crm.dejaoffice.com/.

  4. #4
    Senior Member
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    Oct 2012
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    It's been down for about 8 hours. But, a few time it came up for a few minutes and then down again.
    PC: Windows 7, 64 bit
    CompanionLink build #: Companionlink 7 for Outlook, Build 8019.7
    Data Manager App: Outlook 2010 64-bit
    Mobile Device: Samsung Galaxy Note 8 (SM-N950F);
    OS: Android 7.1.1, Build #: N950FXXU1AQKG
    DejaOffice version#: 4_4_7_1069
    Sync Method with CompanionLink: DejaCloud
    DejaOffice Sync Settings for Contacts: Selected, sync with Android, Account = DejaOffice.
    DejaOffice Sync Settings for Calendar: Not selected.
    Native Contacts Account: DejaOffice

  5. #5
    Senior Member
    Join Date
    Oct 2012
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    It's working fine today.
    PC: Windows 7, 64 bit
    CompanionLink build #: Companionlink 7 for Outlook, Build 8019.7
    Data Manager App: Outlook 2010 64-bit
    Mobile Device: Samsung Galaxy Note 8 (SM-N950F);
    OS: Android 7.1.1, Build #: N950FXXU1AQKG
    DejaOffice version#: 4_4_7_1069
    Sync Method with CompanionLink: DejaCloud
    DejaOffice Sync Settings for Contacts: Selected, sync with Android, Account = DejaOffice.
    DejaOffice Sync Settings for Calendar: Not selected.
    Native Contacts Account: DejaOffice

  6. #6
    Senior Member DJOCTO's Avatar
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    Apr 2010
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    About Dec 25th, the mysterious force that was slowing our server went away.

    In January 2017 we will be doing extensive maintenance, and at some point soon will move to a new server.

    But so far, things look good.

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