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Thread: Incorrect Contact Count

  1. #1
    Senior Member
    Join Date
    Nov 2011
    Posts
    234

    Incorrect Contact Count

    I have 3927 contacts in Microsoft Outlook.
    All 3927 contacts sync properly with DejaCloud server.
    However, only 3875 contacts appear in my Deja Office app. I have erased my device and have done a full resync many times but with the same result. Anyone know the problem or have any other suggestions to get all of my contacts into Deja Office?
    Mobile Device: AT&T Samsung Galaxy S4
    Android Version: 7.1
    DJO Version: 4.2.3 (build 947)
    CompanionLink Build: 6048
    Syncing with: Outlook 2010
    Sync Method: DejaCloud Sync
    Android Contacts Sync Account: DejaOffice
    Computer OS: Windows 7 (64-Bit)

  2. #2
    Senior Member DJOCTO's Avatar
    Join Date
    Apr 2010
    Posts
    2,210
    sjamie, This makes me sad. It looks like there are 52 records that are not showing.

    The system is mechanical. The only logic that is -intended- here is to avoid duplicates. So entries with duplicate "File As" are suspect.

    Send me an email with the names of 3 records that show in Outlook but NOT in DejaOffice, and I'll find out the mechanical reason! wayland@companionlink.com

  3. #3
    Senior Member
    Join Date
    Nov 2011
    Posts
    234
    Thank you for your quick response, my friend! Do you know of an easy way to find which contacts are not properly being synced?
    Mobile Device: AT&T Samsung Galaxy S4
    Android Version: 7.1
    DJO Version: 4.2.3 (build 947)
    CompanionLink Build: 6048
    Syncing with: Outlook 2010
    Sync Method: DejaCloud Sync
    Android Contacts Sync Account: DejaOffice
    Computer OS: Windows 7 (64-Bit)

  4. #4
    Senior Member
    Join Date
    Nov 2011
    Posts
    234
    I figured out the problem! I had 52 duplicate Distribution Lists in Outlook. It took me FOREVER to find them but all contacts are now syncing properly across all devices.

    Thanks for pointing me in the right direction, DJOCTO!
    Mobile Device: AT&T Samsung Galaxy S4
    Android Version: 7.1
    DJO Version: 4.2.3 (build 947)
    CompanionLink Build: 6048
    Syncing with: Outlook 2010
    Sync Method: DejaCloud Sync
    Android Contacts Sync Account: DejaOffice
    Computer OS: Windows 7 (64-Bit)

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