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Thread: Unable to restore backup

  1. #1
    Junior Member
    Join Date
    May 2017
    Posts
    1

    Unable to restore backup

    I copied the companionlink.db file from my Google Nexus 6P(Nougat 7.1.1) to my PC. When I copied this database file to my new Oneplus 3T(Nougat 7.1.1), the Deja Office Ap is nt reading the database file......I am getinng to see a blank screen.....unable to see the memos, contacts etc from my copied database.

    Please help!! I have a lot of important data stored in Deja Memos and I desperately want to get it restored.

  2. #2
    Senior Member DJOCTO's Avatar
    Join Date
    Apr 2010
    Posts
    2,295
    Venky welcome to the forum.

    I apologize for the late reply. Please contact support@dejaoffice.com for help.

    On your new phone, check to see if there is more than one storage volume. It may be that DejaOffice is looking in a specific place. Usually the "Phone" volume.

    We can help. But not here on the forum. Please contact support.

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