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Thread: Accidentally Cleared DJOA Data

  1. #1
    Junior Member
    Join Date
    May 2017

    Accidentally Cleared DJOA Data


    I accidentally cleared DJOA data in the settings/apps on my phone. I do not think I ever manually created a backup on the phone and I have not synced the data to Outlook in several months. Is there any chance that a backup of my data might exist somewhere on the phone? The backups in the clusb/backup folder all seem to be created after I cleared the data. Thanks, Dwight...

  2. #2
    Senior Member
    Join Date
    Oct 2011

    I am afraid I don't think you can recover from this situation. I think clear data probably strips all the backups in addition to the current data. Any time I have used that option I had my current data on my PC.

    Motorola Moto G5 Android 8.1.0
    DJO 4.4.11 (1131) Companionlink 7 (7046)
    ACT 16
    USB Sync
    Syncs to Android Contacts App only

    Lenovo Tab 4 8
    DJO 4.4.11(1131)
    Syncs to Android Contacts App only

  3. #3
    Senior Member DJOCTO's Avatar
    Join Date
    Apr 2010
    Dwight, welcome to the forum.

    Does this mean you cleared the whole file path on the phone? Usually there is a smattering of data there.

    I'll have a tech call you to help further.

    I looked up your purchase record from 2012. I see an area code (256) number. Is this still current? I notice your address is one used by people who may live outside the US.

    For quick results, email with updated phone and time zone info so we know when to call.
    Last edited by DJOCTO; 05-30-2017 at 11:48 PM.

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