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Thread: Sync issues

  1. #1
    Senior Member
    Join Date
    May 2011
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    510

    Sync issues

    Hi
    Though the syncing dialog's never were consistent, syncing worked for me for quite some time now - Always started syncing from the device ... et voila.
    I now have a new Google Pixel and have successfully moved DJO to the new phone.
    I also successfully re-paired CL with the device. So far, everything seems ok.

    The issue now is that the sync does not take place. When I start the sync from the device, CL on the desktop does see/detect it and starts spinning the wheel in the system tray.
    It tries to connect .. after some time a message comes up to tell to click OK and start syncing from the device ... Hey, that's what I just did ?!?
    Trying to start the sync from CL ends in trying to connect and the same message to start from the device ... nothing more ever happens except for an ending message that the sync has not been terminated.

    How do I get this to run?
    I repeatedly tried to re-pair the device - there seems not to be an issue there and CL reacts on the sync request from the device.
    Thanks
    McL
    Google Pixel, Android 8.1.0 German, DJO 4.4.8 (1072)
    Office: Win10 x64, Outlook 365 (v2016, up to date) German, CL Express 7050 --- Local WiFi sync --- manual syncing, daily
    Home: Win10 x64, Outlook 365 (v2016, up to date) German, CL Express 7050 --- Local WiFi sync --- manual syncing, occasionally
    Syncing to native Android contacts (DJO account), not syncing to native Android calendar

  2. #2
    Senior Member DJOCTO's Avatar
    Join Date
    Apr 2010
    Posts
    2,189
    McLion - is this still Wi-Fi Sync?

    Make sure the PC and the Phone are on the same BAND of the network. New phones like the 5gh band, but it may be necessary to set it to the 2.4gh band.

  3. #3
    Senior Member
    Join Date
    May 2011
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    PC is on wired network and device is on WiFi 2.4GHz.
    I dont think that this is the issue because the pairing works as well as when a sync is started on the device, CL on the desktop is triggered and starts spinning/connecting.
    So, they definitely can contact each other.
    Google Pixel, Android 8.1.0 German, DJO 4.4.8 (1072)
    Office: Win10 x64, Outlook 365 (v2016, up to date) German, CL Express 7050 --- Local WiFi sync --- manual syncing, daily
    Home: Win10 x64, Outlook 365 (v2016, up to date) German, CL Express 7050 --- Local WiFi sync --- manual syncing, occasionally
    Syncing to native Android contacts (DJO account), not syncing to native Android calendar

  4. #4
    Senior Member
    Join Date
    May 2011
    Posts
    510
    .. what now ..
    need some logs .. which?
    Google Pixel, Android 8.1.0 German, DJO 4.4.8 (1072)
    Office: Win10 x64, Outlook 365 (v2016, up to date) German, CL Express 7050 --- Local WiFi sync --- manual syncing, daily
    Home: Win10 x64, Outlook 365 (v2016, up to date) German, CL Express 7050 --- Local WiFi sync --- manual syncing, occasionally
    Syncing to native Android contacts (DJO account), not syncing to native Android calendar

  5. #5
    Senior Member DJOCTO's Avatar
    Join Date
    Apr 2010
    Posts
    2,189
    McLion sorry for the delay. Definitely something for the support team at support@dejaoffice.com. Just the PC Sync log is good.

  6. #6
    Senior Member
    Join Date
    May 2011
    Posts
    510
    .. logs sent ..
    Google Pixel, Android 8.1.0 German, DJO 4.4.8 (1072)
    Office: Win10 x64, Outlook 365 (v2016, up to date) German, CL Express 7050 --- Local WiFi sync --- manual syncing, daily
    Home: Win10 x64, Outlook 365 (v2016, up to date) German, CL Express 7050 --- Local WiFi sync --- manual syncing, occasionally
    Syncing to native Android contacts (DJO account), not syncing to native Android calendar

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