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Thread: Unable to find companionlink.db or manual backup files

  1. #1

    Unable to find companionlink.db or manual backup files

    Hello,

    On my Samsung S6 Edge, (which doesn't have an expansion storage card) I cannot find the companionlink.db file anymore, which previously was located in the clusb folder and which one could backup manually (under general settings/logging and support settings/backup database). This manual backup apparently does not work anymore, ie: if you chose this function you get a message telling you where the manual backup is stored, but it doesn't exist.
    I searched high and low and came to the conclusion that all the files like companionlink.db, alarms.db etc. are now all zipped to log.zip or should be whenever you add a new item to DJO. This zip file is stored on your phone most likely in /sdcard/clusb/.

    I checked again today, still cannot find the dB file or past manual backups. And although I added new entries today, the zip file date has not changed.

    So where is the file? And the manual backup? And what do I do if I need to restore the whole database?

    Thanks for your help, this is quite worrying
    PC: Windows 10, 64 bit
    CompanionLink Express Ver 8 build #8018
    Data Manager App: PDT for Windows 4. 1. 4 & 6. 2
    Samsung S6 Edge, Samsung Galaxy Tab 2 (SM-T813) -) Android 7
    SGS4 (GT-I9505-Android 5.0.1)
    Samsung Galaxy J5 Dual SIM (Android 7.1.1)
    Samsung Note 8 (Android 8)
    Android DJO Version: 4.4.5 (1064)
    Windows DJO Version 1.1.7.61
    Sync Method to DejaCloud for now
    DJO Sync Settings for Contacts: with Android Contacts App
    DJO Sync Settings for Calendar: Not selected

  2. #2
    Senior Member DJOCTO's Avatar
    Join Date
    Apr 2010
    Posts
    2,198
    Oyle, I apologize for the lack of response here. I sent this out to team members Friday morning, but no one had ideas (yet).

    We'll contact you Monday to get this resolved.

  3. #3
    No problem, Monday will be fine. Have a good weekend!
    PC: Windows 10, 64 bit
    CompanionLink Express Ver 8 build #8018
    Data Manager App: PDT for Windows 4. 1. 4 & 6. 2
    Samsung S6 Edge, Samsung Galaxy Tab 2 (SM-T813) -) Android 7
    SGS4 (GT-I9505-Android 5.0.1)
    Samsung Galaxy J5 Dual SIM (Android 7.1.1)
    Samsung Note 8 (Android 8)
    Android DJO Version: 4.4.5 (1064)
    Windows DJO Version 1.1.7.61
    Sync Method to DejaCloud for now
    DJO Sync Settings for Contacts: with Android Contacts App
    DJO Sync Settings for Calendar: Not selected

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