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Thread: New contacts not showing in Caller ID

  1. #1
    Member
    Join Date
    Dec 2012
    Posts
    87

    New contacts not showing in Caller ID

    Last couple of contacts I added this week do not show up when I receive a call. The number displays but no contact info. Contacts are in the the database when I manually look for them. Older contacts show up on caller I'd.

    Thanks
    Galaxy Note 8 GT-N5110 3.1.2 Android 4.4.2
    Galaxy Note 3 SM-N900P 3.1.2 Android 4.4.2
    Galaxy Note 7 SM-N930P 3.1.8 Android 6.0.1
    Galaxy s7 Edge Android 7.0 DJO 4.3.2
    Galaxy Tab S2 Android 6.0.1 DJO 4.3.1
    Galaxy Note 8 SM-N950U Android 7.1.1 DJO 4.3.6 (1002)

  2. #2
    Senior Member DJOCTO's Avatar
    Join Date
    Apr 2010
    Posts
    2,299
    Comptutor,

    Caller ID in Android is always a bit tricky. Save time by using DejaOffice Caller ID. Go to Settings, DejaContact Setitings, and check the box for DejaOffice Caller ID. We control this one.

    For Android Caller id, the Contact and Phone number needs to be in one of the andorid databases.

    1. We normally put them in an Android database called "DejaOffice". However, some phones require that they be in "Phone".
    a. Set this in DejaOffice Settings, Sync Settings, Sync with Android Contacts.
    b. If you switch from DejaOffice to Phone, you will need to delete records and repopulate from DJOA. In this case long press on "Read Android Data" to force a reread and rewrite.
    2. Make sure the number is in the native database somewhere.
    3 .Make sure the number is well formed - no leading digits or trailing digits (words).

    I hope this helps.

  3. #3
    Senior Member
    Join Date
    Oct 2011
    Posts
    445
    It is worth going into the native Contacts app and checking which account is selected. On my phone I have two accounts : Dejaoffice and Google labeled with my Google email. I have fewer entries in the Google account. Try changing the account that Contacts points to by tapping on the account you want to try.
    Cecil

    Motorola Moto G5 Android 8.1.0
    DJO 4.4.11 (1131) Companionlink 7 (7046)
    ACT 16
    USB Sync
    Syncs to Android Contacts App only

    Lenovo Tab 4 8
    DJO 4.4.11(1131)
    WiFiSync
    Syncs to Android Contacts App only

  4. #4
    Member
    Join Date
    Dec 2012
    Posts
    87
    Dejar Office caller I'd is and has been checked. When I went to Contacts app is said there were duplicates, when I merged the dupes the Caller I'd populated with missing contact info.

    Thsnks
    Galaxy Note 8 GT-N5110 3.1.2 Android 4.4.2
    Galaxy Note 3 SM-N900P 3.1.2 Android 4.4.2
    Galaxy Note 7 SM-N930P 3.1.8 Android 6.0.1
    Galaxy s7 Edge Android 7.0 DJO 4.3.2
    Galaxy Tab S2 Android 6.0.1 DJO 4.3.1
    Galaxy Note 8 SM-N950U Android 7.1.1 DJO 4.3.6 (1002)

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