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Thread: DJO Contacts No Longer Sync with Native Android Contacts as of Version 4.4.17

  1. #1
    Junior Member
    Join Date
    Mar 2019
    Posts
    5

    DJO Contacts No Longer Sync with Native Android Contacts as of Version 4.4.17

    Hello,

    Up until the latest release of DJO for Android (version 4.4.17), I had no issues syncing my contacts with the native Android Contact app. Now, all of a sudden, this stopped working. Please note that I did the following to debug what was happening:

    • verified that "Sync with Android Contacts App" is checked under Sync Settings
    • re-read my Android data using the icon on the DJO home screen


    Am I the only person experiencing this behavior?


    Bob

  2. #2
    DejaOffice Team Member
    Join Date
    Dec 2010
    Posts
    2,446
    Bob,

    I have made support ticket to further help with this issue, please check your email.

  3. #3
    Junior Member
    Join Date
    Apr 2019
    Posts
    2
    Been using DJO for so many years I can't remember. Have not been able to sync since updating to 4.4.18.

    Android messages after pressing sync:
    *Connecting to PC
    *Reading Android Contacts...
    *Updating Android Contacts...
    *Press OK when the PC sync is complete....spinning circle ... nothing happens on computer or android.

    Is there a way to revert back to prior version until this is corrected?

    Windows 7
    Galaxy S4
    CL for Outlook 6.0.0.0 (Build 6052)
    DJO for Android 4.4.18 (Build 1129)

  4. #4
    DejaOffice Team Member
    Join Date
    Dec 2010
    Posts
    2,446
    Irn,

    I have made support ticket to further help with this issue, please check your email.

  5. #5
    Junior Member
    Join Date
    Apr 2019
    Posts
    2
    Thank you Thomas. I just synced successfully though there does appear to be a connection issue. Not sure why this started after recent update.

    I imagine it could be cable or maybe, after more than 5 years, the microusb port is near the limit of connecting / disconnecting.

    I like my S4, and while the latest phones have improved screens, cameras, and processors, without DJO, no phone would be useful.

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