Outlook to DejaOffice (CompanionLink) - ENDLESS TIMEOUT PROBLEM

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  • Hulk
    Junior Member
    • Jun 2012
    • 13
    #1

    Outlook to DejaOffice (CompanionLink) - ENDLESS TIMEOUT PROBLEM

    Hi,

    after longer period of try and error i made CompanionLink and DejaOffice work together nearly the way i want them to - with just one (big) problem left: On my office PC i connect phone to PC (USB) once in the morning and remove it in the afternoon (normally no disconnection during this time), but really each time i start sync on PC i have to restart DejaOffice, sometimes by switching phone on and of, cause of timeout problems. From 10 syncs, CompanionLink is unable to connect to ADB device in 8 cases, and i have to switch DejaOffice sync method, reset my device oder clear RAM and terminate all tasks on it. All i want to to is make my changes in Outlook, click on SYNC in CompanionLink and see changes streaming to android without minutes of hard- and software maintenance each time.


    Any idea how to solve this?

    (System: Samsung Galaxy Note / Android 2.3.6, CompanionLink 5030, DejaOffice 2.2.1 (289))

    Regards

    Hulk
    Galaxy Note (Android 4) - DejaOffice 2.2.11 - CompanionLink 5030 - Office 2007 on Office & Home Office PC
    Tags: None
    • DJOCTO
      Senior Member
      • Apr 2010
      • 2386
      #2
      Hulk,

      We are working on this issue right now. Let me keep you posted on details.

      The smooth way to "reset" the sync is in DejaOffice, go to the main menu screen, and use the "Exit" icon. This resets DJO to be ready for a new connection from the PC. I'm working to make this more automated.

      Wayland Bruns
      CompanionLink CTO

        Comment

        • Hulk
          Junior Member
          • Jun 2012
          • 13
          #3
          Ok, i 'll try this - thx
          Galaxy Note (Android 4) - DejaOffice 2.2.11 - CompanionLink 5030 - Office 2007 on Office & Home Office PC

            Comment

            • Hulk
              Junior Member
              • Jun 2012
              • 13
              #4
              Sorry - forgotten to come back to you in this case: Solved, works fine now :-)
              Galaxy Note (Android 4) - DejaOffice 2.2.11 - CompanionLink 5030 - Office 2007 on Office & Home Office PC

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                • Thomas
                  DejaOffice Team Member
                  • Dec 2010
                  • 3008
                  #5
                  Originally posted by Hulk View Post
                  Sorry - forgotten to come back to you in this case: Solved, works fine now :-)
                  Glad to hear that
                  - Lead QA

                    Comment

                    • laurentdjo
                      Senior Member
                      • Jul 2010
                      • 389
                      #6
                      Originally posted by DJOCTO View Post
                      Hulk,
                      We are working on this issue right now. Let me keep you posted on details.
                      The smooth way to "reset" the sync is in DejaOffice, go to the main menu screen, and use the "Exit" icon. This resets DJO to be ready for a new connection from the PC. I'm working to make this more automated.
                      Wayland Bruns
                      CompanionLink CTO
                      Hi,

                      A more automated way to fix the issue will be very appreciated, thanks !

                      Regards.

                      XP&7 FR / Outlook 2010 / DJO 2.2.11 + CLP 5.0.5048 / Samsung Galaxy S2 + Android 4.0.3 / DejaConnect USB + 90 days back + sync both ways + sync deletions + sync alarms + cleared records + native Android contacts sync but no Google Calendar sync

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