Tasks continue to appear after completion

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  • jenteller
    Junior Member
    • Nov 2012
    • 4
    #1

    Tasks continue to appear after completion

    Hi, all...
    We have Samsung Galaxy SIIIs. Sync to Act is working well - except for tasks. ACT! is the primary and should override the Galaxy. When we purge the task list everything is correct. When a task is completed in ACT!, it doesn't delete off the list on the Galaxy, unless we purge & reload. We shouldn't have to do that everytime we sync the phone to ACT!.

    Please advise - I think I have everything set correctly in the sync setup & the phone setup. Any ideas?

    Thanks.

    Jen
    Tags: act!, android, sync, task list
    • Thomas
      DejaOffice Team Member
      • Dec 2010
      • 3008
      #2
      Originally posted by jenteller View Post
      Hi, all...
      We have Samsung Galaxy SIIIs. Sync to Act is working well - except for tasks. ACT! is the primary and should override the Galaxy. When we purge the task list everything is correct. When a task is completed in ACT!, it doesn't delete off the list on the Galaxy, unless we purge & reload. We shouldn't have to do that everytime we sync the phone to ACT!.

      Please advise - I think I have everything set correctly in the sync setup & the phone setup. Any ideas?

      Thanks.

      Jen
      Hello Jen,

      Please check the following setting in CompanionLink.
      1. Click Advanced Settings.
      2. Select the Calendar Tab.

      Is the Transfer Completed Records setting Selected? (This affects calendar and Task items)
      - Lead QA

        Comment

        • jenteller
          Junior Member
          • Nov 2012
          • 4
          #3
          Thomas: Transfer Completed Records is NOT selected / checked. Does it have something to do with the fact that we're asking it to sync 90 days of past calendar events? (at the spot right above the Transfer Completed Records.) That's why we think we're going nuts.
          Thanks for your help.

          Jen

            Comment

            • Thomas
              DejaOffice Team Member
              • Dec 2010
              • 3008
              #4
              Originally posted by jenteller View Post
              Thomas: Transfer Completed Records is NOT selected / checked. Does it have something to do with the fact that we're asking it to sync 90 days of past calendar events? (at the spot right above the Transfer Completed Records.) That's why we think we're going nuts.
              Thanks for your help.

              Jen
              The Number of days can affect this. Also if the event/task is completed it will not Sync at all without the "Transfer Completed Records" option selected.
              - Lead QA

                Comment

                • jenteller
                  Junior Member
                  • Nov 2012
                  • 4
                  #5
                  Thanks, Thomas. I'll recheck that box & see if that helps. Any recommendations on the past calendar days to sync? It's nice to have it to go back to.
                  Jen

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