All my data on in Dejaoffice is gone..

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  • jesuss123
    Junior Member
    • Sep 2011
    • 2
    #1

    All my data on in Dejaoffice is gone..

    I am not able to see any of my data in Dejaoffice. All the components are blank. How do I get my data back?
    Please help.
    Tags: None
    • McLion
      Senior Member
      • May 2011
      • 518
      #2
      Do you see it in Android?
      Have it been there before?
      Is it gone since a sync or any other thing you did?
      You also need to share some more information on your devices and your setup/syncing methods.
      Google Pixel, Android 10 German, DJO 4.4.32 (1221)
      Office: Win10 x64, Outlook 365 (v2020, up to date) German, CL Express 7062 --- Local WiFi sync --- manual syncing, daily
      Home: Win10 x64, Outlook 365 (v2020, up to date) German, CL Express 7062 --- Local WiFi sync --- manual syncing, occasionally
      Syncing to native Android contacts (DJO account), not syncing to native Android calendar

        Comment

        • Thomas
          DejaOffice Team Member
          • Dec 2010
          • 3008
          #3
          Originally posted by jesuss123 View Post
          I am not able to see any of my data in Dejaoffice. All the components are blank. How do I get my data back?
          Please help.
          Hello jesuss123,

          I want to help but I have lots of questions first.
          Before you do anything please answer the following questions.

          Phone Model and OS?
          DejaOffice Version
          Was DejaOffice updated recently?
          Was your phone software updated recently?
          Are you Syncing with CompanionLink? - If yes what build#
          Are you syncing with Native Android Contacts or Calendar?
          Can you find your data on your PC?
          - Lead QA

            Comment

            • jesuss123
              Junior Member
              • Sep 2011
              • 2
              #4
              Hi, it happened again after starting all over from scratch. All of my data is gone again. A message appeared indicating the application experienced a forced stop. After I hit OK, and went back into dejaoffice, there was no data. Am I able to get my data back without starting all over again? I had not done a sync with my pc after moving the data over to my phone. I need help. This has happen twice to me. Why does this application have this type of issue? I think there should be a backup and restore feature within the application to avoid this type of headaches.

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