Unable to Sync

[mikemctx]

I am no longer able to sync my phone to Outlook. I initiate Sync in DejaOffice; it brings up CompanionLink on my PC but nothing further happens. It worked fine before I downloaded the latest versions of Companion Link and DejaOffice.

Here's information on my equipment/software:
DejaOffice Version 1.12.7
Companion Link 5.0 for Outlook Build 5010
Samsung Fascinate with Gingerbread (Baseband version: S:i500.04 V.EH03)
Outlook 2007
I'm trying to sync via USB

Let me know if you need any further information to help in the troubleshooting.

Thanks,
Mike

[Lexie]

Hello Mike,

I see that you use USB to sync.
I had a few issues with USB syncing myself (see thread; Big sync problem after updating CL and Android 2.3.3)
If it is an option for you I would advice you to try Wifi sync.
Since I use Wifi everything works fine.

BEWARE:
With your first Wifi sync you have to do a 'wipe on android before sync' (former Purge and reload) because USB and Wifi use different ways of writing data.

I hope this helps,

Lexie

[Kaena]

Hi Mike,

You may want to check out our troubleshooting guide for Android USB sync - http://www.companionlink.com/support...ith_DejaOffice

If you're still stuck, submit a support ticket here - http://www.companionlink.com/support/contact.html

[mikemctx]

Thanks for the suggestions. I discovered what went wrong. I had a drive letter conflict so I had changed the drive letter when my phone connects to the computer via USB. Apparently the sync process couldn't find the new drive letter. I then resolved the conflict by moving the drive letter for another device and restoring my phone to its original drive letter. Seems to work fine for now.

Thanks,
Mike