Address field disappeared

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  • paul42
    Member
    • Apr 2012
    • 65
    #1

    Address field disappeared

    I have only just realised that all the address fields have disappeared from my phone. All are still in Outlook.

    Must have happened in the last week or two I guess. Only change I made was to upgrade to CL 5044 from 5026.

    Any suggestions? I was hoping I had just hidden them somehow but if iI edit a record the fields are empty.

    Thanks, Paul
    DejaOffice 4.4.14 (1102) on Galaxy A9 (2018) SM-A920F with Android 8.0.0
    DejaOffice 4.4.14 (1102) on Galaxy Tab S2 TM-810 (32GB) with Android 7.0
    Companionlink 5.0 Build 5072 with Outlook 2003 Sp3 on Win 7 Pro Sp1
    Now syncing Via DejaCloud
    Tags: None
    • paul42
      Member
      • Apr 2012
      • 65
      #2
      So, I have done a new sync with Outlook overwriting Android & it has restored everything ok.

      Then did a normal sync, having reset to sync both ways, & all is still well.

      I have no idea what happened & only became aware when I was out today looking up an address for a birthday card!
      DejaOffice 4.4.14 (1102) on Galaxy A9 (2018) SM-A920F with Android 8.0.0
      DejaOffice 4.4.14 (1102) on Galaxy Tab S2 TM-810 (32GB) with Android 7.0
      Companionlink 5.0 Build 5072 with Outlook 2003 Sp3 on Win 7 Pro Sp1
      Now syncing Via DejaCloud

        Comment

        • Hook
          Senior Member
          • Aug 2011
          • 548
          #3
          I was going to suggest checking field mapping, but if they came back okay, it shouldn't be that.
          DejaOffice PC CRM Standalone, Windows 10 Home Version ver. 1909, DejaOffice 4.4.31 (Android),
          F(X) Tec Pro1, 6 GB RAM, 128 GB Internal, 256 GB External, Horizontal Slider Keyboard!!, Android 9
          Samsung Galaxy Tab S, 3 GB Ram, 16GB Internal, 128GB External, BT Keyboard, LineageOS 14.1 (Android 7.1.2)
          DejaCloud Sync (PC and phone), USB Sync (Tablet).

            Comment

            • paul42
              Member
              • Apr 2012
              • 65
              #4
              Originally posted by Hook View Post
              I was going to suggest checking field mapping, but if they came back okay, it shouldn't be that.
              It was strange. I did check that & all was ok. In fact all the CL settings had remained the same. I can only asume that it really needed a full re-read after updating CL. Setting Desktop to overwrite Android certainly solved the issue anyway.

              It was interesting to see that although I only set Contacts to overwrite, Calendar did a re-read as well (bit booring as i have 6,200 entries). It looks as if changing anything that needs a re-read means that all applications will be re-read, probably no bad thing.
              DejaOffice 4.4.14 (1102) on Galaxy A9 (2018) SM-A920F with Android 8.0.0
              DejaOffice 4.4.14 (1102) on Galaxy Tab S2 TM-810 (32GB) with Android 7.0
              Companionlink 5.0 Build 5072 with Outlook 2003 Sp3 on Win 7 Pro Sp1
              Now syncing Via DejaCloud

                Comment

                • Thomas
                  DejaOffice Team Member
                  • Dec 2010
                  • 3008
                  #5
                  Originally posted by paul42 View Post
                  It was strange. I did check that & all was ok. In fact all the CL settings had remained the same. I can only asume that it really needed a full re-read after updating CL. Setting Desktop to overwrite Android certainly solved the issue anyway.

                  It was interesting to see that although I only set Contacts to overwrite, Calendar did a re-read as well (bit booring as i have 6,200 entries). It looks as if changing anything that needs a re-read means that all applications will be re-read, probably no bad thing.
                  Paul42,
                  It sounds like all is well now. Let us know if you have any additional troubles with this.
                  - Lead QA

                    Comment

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