Database can not be located

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  • sudog
    Junior Member
    • Jan 2013
    • 2

    #1

    Database can not be located

    I have been using Deja Office now for a few weeks on my Nook. Today when I clicked on the app, it says "DejaOffice could not locate your database". Have I lost all of my information? I have not done a backup and do not have a program to sync with. The options to click on are "Try Again" "Restore a backup" and "Create a new database". Is there any way to retrieve the information?
  • Hook
    Senior Member
    • Aug 2011
    • 548

    #2
    Did you restart the Nook? Sometimes you get that message if you tried to open Deja Office before the SD card was fully mounted. Please give more details about your setup.. what version of nook, what OS version, Deja Office version, Companion Link version and what computer OS and version. If you put all this information in your signature (click on settings at top of page), then every time you ask a question, that important information will be visible.
    DejaOffice PC CRM Standalone, Windows 10 Home Version ver. 1909, DejaOffice 4.4.31 (Android),
    F(X) Tec Pro1, 6 GB RAM, 128 GB Internal, 256 GB External, Horizontal Slider Keyboard!!, Android 9
    Samsung Galaxy Tab S, 3 GB Ram, 16GB Internal, 128GB External, BT Keyboard, LineageOS 14.1 (Android 7.1.2)
    DejaCloud Sync (PC and phone), USB Sync (Tablet).

    Comment

    • VWalk
      Junior Member
      • Mar 2011
      • 10

      #3
      My post is 2 beneath yours. I'm having an issue that's very similar to yours. I'm really hoping that someone can help us.

      See my post at: http://www.dejaoffice.com/forums/sho...st-of-the-time

      Comment

      • VWalk
        Junior Member
        • Mar 2011
        • 10

        #4
        My post is 2 above yours. I'm having a very similar issue. I'm really hoping that someone can solve this issue. I LOVED DJO prior to getting a new phone and updating Companionlink.

        Here's a link to my post: http://www.dejaoffice.com/forums/sho...st-of-the-time



        Device: Samsung Galaxy S3
        DJ Version: 2.3.3
        Companion Link: 5.0 Build 5048
        Sync with: Palm Desktop 4.2
        Android OS: Jelly Bean 4.1.1

        Comment

        • Hook
          Senior Member
          • Aug 2011
          • 548

          #5
          Curiously, this just happened to me in the doctor's office. I rebooted the phone and it was fixed. Before I rebooted I checked another calendar app that used the SD card (Pimlical) and it was fine, so it didn't seem to be a true problem with the SD card. However, a reboot fixed the problem with Deja Office.
          DejaOffice PC CRM Standalone, Windows 10 Home Version ver. 1909, DejaOffice 4.4.31 (Android),
          F(X) Tec Pro1, 6 GB RAM, 128 GB Internal, 256 GB External, Horizontal Slider Keyboard!!, Android 9
          Samsung Galaxy Tab S, 3 GB Ram, 16GB Internal, 128GB External, BT Keyboard, LineageOS 14.1 (Android 7.1.2)
          DejaCloud Sync (PC and phone), USB Sync (Tablet).

          Comment

          • sudog
            Junior Member
            • Jan 2013
            • 2

            #6
            I have a Nook tablet. Yes, I tried to reboot the Nook and it still gave me the same message. I ended up just creating a new database. Do you know how I can save all of the information that I have entered onto my SD card? Just in case it happens again so I don't lose all of the contact info and schedule again.

            Comment

            • Hook
              Senior Member
              • Aug 2011
              • 548

              #7
              Just make a backup of the CLUSB folder.
              DejaOffice PC CRM Standalone, Windows 10 Home Version ver. 1909, DejaOffice 4.4.31 (Android),
              F(X) Tec Pro1, 6 GB RAM, 128 GB Internal, 256 GB External, Horizontal Slider Keyboard!!, Android 9
              Samsung Galaxy Tab S, 3 GB Ram, 16GB Internal, 128GB External, BT Keyboard, LineageOS 14.1 (Android 7.1.2)
              DejaCloud Sync (PC and phone), USB Sync (Tablet).

              Comment

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