DO events not showing up in Native Calendar

[NanCcan]

My first sync between phone and Palm Desktop worked well. I have not tried a second sync because I want to get everything sorted out on the phone first:
Current problem: Some changes I've made in DejaOffice don't show up in the native calendar.
I do have sync with Android Calendar App selected.
Calendar account is currently @gmail.com, but I have tried setting this to just "My Calendar" which did not fix the problem.
The reason I want to continue using the native calendar is that the "hover" allows me to see events on a date in month view without having to click on them. I'm willing to make all changes in DO Calendar, but I want to be able to look at my days in the colorful, hover-able, native calendar.
I have been through all the tutorials and troubleshooting guides and tried many different settings, including "read Android data" - which is not really the problem, as the events ARE in DejaOffice but are not showing up in the native calendar.

(Forgot to add to my signature that I am, unfortunately [as I don't agree with their political affiliations] an AT&T customer.)

[DJOCTO]

NanCcan, welcome to the forums.

I'm a T-Mobile customer, and the industry rumors say I'll soon be a Sprint customer. Oh well.

Might the changes you can't see involve a repeated appointment? Not all repeated patterns can be shown in Native Android. They simply don't exist.

If it is a single instance appointment, then please do the following:

1. In DejaOffice Android, go to Settings, Logging and Support, and check the box to start logging
2. Select the option to "Log Android Database"
3. Select the option to email log. Send to support@dejaoffice.com.

In the note include your forum name, and the word "forum" so the team knows where to look for info. We also need to know the exact appointment date/time/Subject for the entry that exists in DejaCalendar but not in the native Calendar. Our engineer can look at the data to see if he can figure out why.

[NanCcan]

One of the appointments that was not showing up was NOT a recurring appointment. Two were recurring and had been in the native calendar, but had disappeared.
I did start logging (although I thought I had done that before but the box was not checked when I went to that menu), and then Logged Android Database. However, since my calendar goes back to 2003, the log file is huge, so I have not sent it yet because . . .

Last night I accidentally did a sync (not realizing CompanionLink was still in my startup - so running); I had plugged the phone into the USB port to do a backup on Kies. I later realized that the missing appointments were then showing up in the native calendar.
Today I added an appointment to DO and it is showing up in the native calendar - so far, so good. In fact the native calendar is just perfect,
but now both the Deja Calendar and Palm Desktop have many duplicates.
I tried merging duplicates in Deja, but it found only 2; there are many more.
I had set sync to only go 30 days back, so the duplicates only go back 30 days.
I cleaned up the duplicates in Palm Desktop - much easier to see them there - and told Companion link to sync changes in both Palm and DO. After I did a sync, Palm Desktop stayed as it was (no duplicates created), but appointments that had been added (some in both Palm and some in DO) did not move to the other device. Native calendar stayed correct in all aspects. DejaOffice Calendar still retained its duplicates.

I deleted the duplicates in DO and replaced one appointment (not a duplicate) that had been deleted everywhere! Then I turned off WiFi so Google could not interrupt my sync, and did another sync. CompanionLink got hung up (not responding); I waited a while and then closed it, opened it again, and clicked sync.
It synced and asked me whether I really wanted to delete the 23 items (duplicates) I had deleted; I said yes. It deleted items that had not been deleted - and this time it deleted them from the native calendar, too. Again appointments that had been added (some in both Palm and some in DO) did not move to the other device.

I added the one that had been from DO into Palm and did a Palm to Adroid Sync.
Under the General Tab, Merge Duplicates is selected.
Under Applications, I made Palm Desktop the Primary database (but did not ask to wipe Android first because I don’t want to lose the prior to most recent 30 days data), and just synced Palm Desktop Calendar to Android. I lost even more records that way! Everything is correct in Palm Desktop, but both calendars on the Android are missing many appointments; both single and repeating. Nothing seems to have been moved from Palm to either Android Calendar.

Does any of this give you any idea what I am doing wrong? Calendar is the only part I'm having trouble with; Contacts, Memos and Tasks are syncing beautifully!

[Sean]

NanCcan-

Since the calendar data is correct in Palm Desktop I recommend the following steps that should repopulate the calendar data in both calendars completely.

First make sure that the Google calendar sync for the account you're using is not enabled. Typically this doesn't cause duplicates anymore but it can happen, and if you're not intending to sync directly to a google calendar specifically then here isn't a reason to keep it enabled. For Android the settings are usually under Phone Settings > Accounts > Your gmail account > uncheck the option to sync the calendar.

Once the google sync is turned off you can complete the following:

1. Open DejaOffice > Settings > Sync Settings > Disable Native Calendar Sync
2. Scroll down to the bottom of this menu > Delete Android Calendar account > Select the google account (this will delete everything in the native Android calendar).

On CompanionLink
1. Open Advanced Settings > Applications Tab
2. Check the box that says "Wipe Calendar on Android before sync" > Click Okay
3. Perform a Sync and let it complete
4. On DejaOffice > Settings > Sync Settings > Enable Native Calendar Sync again.

Also, if you ever see that calendar items are in DejaOffice but are not syncing to native, long press on the Read Android Data button until you receive a popup stating "ReRead All Data". This option effectively pushes the DejaOffice Data to the native accounts. Use this option sparingly however.

Let me know if you have any further questions or run into any issues.

[NanCcan]

11 years worth of calendar data

Thank you for taking the time to give me step by step instructions. All CompanionLink will tell me is that the Native calendar has a tendency to corrupt data, so I shouldn't use it, but the native calendar is so much easier to read, with colors and hover pop-ups and national holidays, that I don't want to give it up. (Any chance DejaOffice will offer color-coding, National holidays, and/or hover-view in the future?)
I was resigned to entering events in DejaOffice and the Android native calendar separately, and have gotten them almost straightened out. In the process I discovered one tiny spelling mistake in the title or time of an event here and there that may have been causing some of the "duplicates."

However, I would like to get it all working smoothly on its own as you have outlined above. So, a couple of questions about that; The Palm Desktop and Android native calendars have 11 years worth of data that I want to keep. Now that I wiped the DejaOffice Calendar the last time I synced with Palm, in DO only the past 30 days plus going forward is fully correct; even though I re-checked "enable Native Calendar Sync," most items are missing from DO in those 11 years.

If I wipe the native calendar, how far back can Palm Desktop and DejaOffice re-populate? (More than 4000 days?)

Also, When I delete an event in Palm Desktop, I have not been archiving. That is because I don't need to keep any record of the deleted event, but is that making it "forget" that that event has been deleted?

[DJOCTO]

NanCcan glad you have it worked out.

For Palm Desktop, as far as I've ever seen the "archive" features makes no real difference. I think it continues to store the record internally until the next hotsync. However, Palm records are so tiny there's no reason to worry even if you have 1000 extra records stored.

That's as far as I know about the "archive" feature in Palm Desktop.

[NanCcan]

Not quite worked out

As I said,
However, I would like to get it all working smoothly on its own as you have outlined above. So, a couple of questions about that; The Palm Desktop and Android native calendars have 11 years worth of data that I want to keep. Now that I wiped the DejaOffice Calendar the last time I synced with Palm, in DO only the past 30 days plus going forward is fully correct; even though I re-checked "enable Native Calendar Sync," most items are missing from DO in those 11 years.

If I wipe the native calendar, how far back can Palm Desktop and DejaOffice re-populate? (More than 4000 days?)

[DJOCTO]

NanCcan, I just checked with the programmer and he doesn't recall any limitations built in the DejaOffice to Calendar sync.

You should be all set.

[NanCcan]

Okay to only sync with native calendar AFTER sync with Palm Desktop?

Sean,
I followed your steps above with success! DJO did re-populate my native calendar all the way back 11 years (with some cleanup of duplicates required, but I hope those won't be too many in the future if I reduce the number of days on CompanionLink Sync to 30 days).
Events entered in DJO are showing up in the native calendar (have only had to do one "Re-read Android data").

My question now is, can I un-check sync with Android Contacts/and/orCalendar app before I do a USB sync with CompanionLink each time - and then re-check it after the CompanionLink sync? So that CompanionLink is syncing only DejaOffice with PalmDesktop?

Will I then have to re-populate which categories go with Memos and which with Contacts?

[Sean]

My question now is, can I un-check sync with Android Contacts/and/orCalendar app before I do a USB sync with CompanionLink each time - and then re-check it after the CompanionLink sync? So that CompanionLink is syncing only DejaOffice with PalmDesktop?

Will I then have to re-populate which categories go with Memos and which with Contacts?

NanCcan-

You can do what you describe here, but I am not sure of the result you are looking to have. DejaOffice will only sync with a single contact or calendar account (bascially whatever is selected in "Sync Settings"), so it may be more effective to simply use another calendar or contact account in the Android native for anything that you do not want to sync to or from Palm Desktop.

Also, you shouldn't have to re-populate which categories go to which conduits. You can control this directly in DejaOffice > Categories > Select a category > Under "Use this category with the following applications:" simply select the conduit to which you want to apply that category to. This should allow to greater control over which categories apply to individual conduits.

Let me know if you have anymore questions.

[NanCcan]

Syncing with laptop

My goal is to make all changes in DO, and back them up to Palm Desktop (maybe now and then make changes on Palm Desktop and send them to DO).

Then, after I have gotten those to sync each time, I am hoping re-checking "Sync with Android Contacts/and/orCalendar app" will keep sending the changes to the native calendar and contacts (I am not using the gmail calendar; I am syncing to the native "my calendar," and "my contacts.")

The reason I'm doing this is not because there is anything I don't want to sync with Palm Desktop. It is because a CompanionLink sync with "Sync with Android Contacts/and/orCalendar app" enabled takes longer, and creates duplicates.

Since Deja Office and Palm Desktop play nice with each other, I want to do my DejaConnect USB sync with the native apps not involved until after the sync.

Thank you, Sean!
PS Your instructions on Categories were very helpful!

[NanCcan]

Will un-check, sync, then re-check work?

Sorry, I've been waiting for a reply but realized I had not actually asked a question in my post above.
Will un-checking "Sync with Android" before I do a USB sync with CompanionLink each time - and then re-checking it after the CompanionLink DO/Palm Desktop sync accomplish what I am trying to do?

[DJOCTO]

NanCcan, I apologize. I've read the post and I'm still not entirely clear what you want too do.

If you synchronize to the PC with the Native unchecked, and then check it, you'll create a circumstance where the sync flags on the device are not set correctly. I would expect unusual results. Our system is built to set it up once, and then use those settings.

What advantage do you seek to achieve by checking and unchecking?

[NanCcan]

Advantages of syncing without "sync with android native" checked?

When I check "Sync with Native Calendar," I am warned that this will cause the DejaConnect USB Sync to be slower.

Syncing between only DO and PalmDesktop during the DejaConnect USB sync is efficient and doesn't create duplicates.

After I've synced those two, I still want to be able to see the changes in the native calendar.

Since I am willing to make all changes on the Samsung Galaxy S4 in Deja Office (which usually sends them through to the native My Calendar - which is much more user friendly, has holidays, birthdays, and most of all, hovering over a day in month view gives me a pop-up box showing the events for that day - which lets me know whether I can schedule a doctor appointment that day without having to switch back and forth between day view and month view), I am asking whether un-checking "Sync with Android" before I do a DejaConnect USB sync with CompanionLink each time - and then re-checking it after the CompanionLink DO/Palm Desktop sync will sync DO with Palm Desktop (both ways), and then allow me to view the changes in the native "My Calendar" after re-checking "Sync with Native Calendar," after the sync.

[DJOCTO]

NanCcan, you should leave the option checked. The sync process needs to update the native calendar, in order for the native calendar to get updated.