DJO 3.1.1 (BETA) is not successfully syncing contacts

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  • sjamie
    Senior Member
    • Nov 2011
    • 240

    #1

    DJO 3.1.1 (BETA) is not successfully syncing contacts

    Here's the message I just sent to support@dejaoffice.com. I'm wondering if others are experiencing similar behavior.

    --------------------------

    Support,

    Ive upgraded to the latest 3.1.1 beta, did a fresh sync numerous times and most of my contacts do NOT make it into my native android contact app. All contacts from Outlook 2010 do make it into DJO. Ive already checked to insure that all contacts are being displayed in my phones native contact app. Out of my 3500+ contacts, only 50-1000 make it into the native app.

    Is there any way to force a sync between DJO and the native contact app without having to resync with my computer? Obviously, thats not working. Any other suggestions?

    All contacts were syncing successfully on previous versions.
    Mobile Device: OnePlus 5
    Android Version: 8.1
    DJO Version: 4.4.14 (build 1104)
    CompanionLink Build: 8024
    Syncing with: Outlook 2010
    Sync Method: DejaCloud Sync
    Android Contacts Sync Account: DejaOffice
    Computer OS: Windows 7 (64-Bit)
  • sjamie
    Senior Member
    • Nov 2011
    • 240

    #2
    I downgraded to v2.5.9 and everything syncs properly. Therefore, the problem is definitely caused by the 3.1.1. beta.
    Mobile Device: OnePlus 5
    Android Version: 8.1
    DJO Version: 4.4.14 (build 1104)
    CompanionLink Build: 8024
    Syncing with: Outlook 2010
    Sync Method: DejaCloud Sync
    Android Contacts Sync Account: DejaOffice
    Computer OS: Windows 7 (64-Bit)

    Comment

    • DJOCTO
      Senior Member
      • Apr 2010
      • 2386

      #3
      I've posted this to the developer. We'll check on Monday.

      Comment

      • sjamie
        Senior Member
        • Nov 2011
        • 240

        #4
        Originally posted by DJOCTO View Post
        I've posted this to the developer. We'll check on Monday.
        Thanks, I look forward to the response!
        Mobile Device: OnePlus 5
        Android Version: 8.1
        DJO Version: 4.4.14 (build 1104)
        CompanionLink Build: 8024
        Syncing with: Outlook 2010
        Sync Method: DejaCloud Sync
        Android Contacts Sync Account: DejaOffice
        Computer OS: Windows 7 (64-Bit)

        Comment

        • ScottW
          Junior Member
          • Apr 2014
          • 1

          #5
          I had the same issue with 3.1.1. I followed sjamie's advice [thank you!] and I'm back in business.

          Comment

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