No syncing and lost calendar !!!

[mel]

I can no longer sync DejaOffice from my Android phone to my Windows 10 computer. I use direct USB mode. The last time I tried to sync was 2 weeks ago; it worked fine. Now in DejaOffice PC CRM, the sync seems to start but it never ends. After I manually stopped the sync, the calendar on my phone became empty, although the contacts are still there. The calendar entries are all still in DPC.

I have build 1428 of DejaOffice on my phone, which is a Samsung Galaxy S8 running Android 9. I have Companion Link 9048 on my computer with DPC 1494.

I changed the direction of the sync, and my calendar data was restored. However, when I try to sync from the phone to CRM by pressing the sync button on my phone after connecting it to the computer with a cable, I get the message in CRM: "Please connect and start the sync from the device". When I click OK on that message, another CRM message comes up "Synchronization did not finish".

One other problem now occurs that hasn't occurred in the past. The font in the day view of the calendar is quite large even though medium font is selected in Settings. If I set the font to small, the text is a reasonable size (not small, but fine), but is then too small in the memo and contacts lists.

[Thomas]

Mel,

Give this a try for me:

1. Ensure the Device is disconnected from the PC, then open DejaOffice on the mobile, tap Settings and tap Logging and Support Settings.
2. In this menu tap the "Database Storage Location option". Select the "Local Storage (Legacy)" option. If you see a prompt about Storage Permission, tap Allow.
3. Return to the main DejaOffice menu and tap Exit at the bottom.
4. Reopen DejaOffice on the mobile. Plug the phone into the PC and try a Sync.

Any change?

For the Font, in the Settings > General Settings > Font, select Custom at the bottom. You should be able to set the individual sizes for each area of DejaOffice.

[mel]

Thanks a lot Thomas. Everything is now working fine again.
Mel