Sync problems

[mel]

I use a USB cable to sync DejaOffice on my phone with PC CRM on my Windows 10 computer. I am now frequently having a problem where the sync never finishes (perhaps never starts). I begin by connecting my phone to the computer with the cable. I know that it is connected since I see it in File Explorer. I then open PC CRM and hit the DejaOffice sync button on the phone. When I click on Synchronization in the lower left of the PC CRM window to see the status, it shows a full green line with Synchronization above it. However I don't see any calendar entries being downloaded. On the phone, the message is "Press OK when the PC sync is complete." Nothing more happens unless I double click on the Synchronization area on PC CRM and answer Yes to the question about whether I want to cancel synchronization. I know that nothing has been downloaded by looking at the calendar on PC CRM.

I have DPC build 1494, and DejaOffice 4.4.51 (build 1438) on my phone which is a Samsung Galaxy S8 running Android 9.

[Rooster99]

I had the same problem. Had to revert to CompanionLink 8 for a while as Support said there were some issues with 3rd party software and USB sync. Checked with them again last week and they said they hadn't been able to diagnose the problems and the 3rd parties hadn't taken responsibility, but I should try the latest build of CompanionLink 9. Removed 8 and downloaded/installed 9 last night and it seemed to work ok.

Hope this help - R.

[mel]

Thanks! I had CompanionLink 9, but I removed it and used PC CRM to install a new version. In testing it, I discovered that if I connect the phone to the computer and then open PC CRM, the sync fails. However if I open PC CRM and then connect the phone, all is well.

Mel