Alarms missing in DejaCloud

[Pulauten]

Some time ago I complained on this forum that alarms do not synchronize from DejaCloud. Somebody from the company (Mr Bruns) insisted that the alarms do synchronize.

Now I found the reason. The alarms are NOT in my DejaCloud. I have them in my mobile app but not in DejaCloud. If I open any calendar item in DejaCloud, the item is there but it has NO ALARM set. How can that happen and how can this be fixed?

Alarms are the most important point of my data. If the tools is unable to keep them safe then it is very dangerous and useless. For years I live in peace thinking that my data is safe by syncing them into DejaCloud and I can see this was a mistake.

Let me know what to do.

Here is my previous post:

https://www.dejaoffice.com/forums/forum/dejaoffice-forums/dejaoffice-for-android-djoa/34326-move-to-a-new-device-with-android-11

[Thomas]

Pulauten,

I can assure you alarms do synchronize to DejaCloud. It looks like you checking the CRM Live page (crm.dejaoffice.com) at the moment this page does not display alarms, but they are on the record internally in DejaCloud. The CRM live is slated to have an overhaul to improve functionality. You can continue to live in peace knowing your alarms are on the events and would sync to another device or a PC database.

[Pulauten]

That is good to hear but can I somehow verify the alarms are really in the DejaCloud? Can I see them somehow online?

[Thomas]

Pulauten,

Unfortunately without syncing the data somewhere (another device or PC), there isn't a way to see the alarms online at the moment. At this time, I do not have any set dates for the CRM live overhaul.

We do now offer a "DejaOffice PC CRM" program which is DejaOffice for the PC. It supports sync with DejaCloud and would show\ring the alarms. Here is some more info: https://www.companionlink.com/pc-crm/

[Pulauten]

Ok, thanks.