DejaTasks appear one day earlier thank in Outlook

[selberherr]

I guess in DejaOffice 1.2.9 DejaTasks appear one day earlier than in Outlook.
Has anyone made the same observation?
Best regards, Siegfried Selberherr
--
iOS Device Model and OS. iPad2 WiFi, IOS 4.3.3
DejaOffice Version # 1.2.9
CompanionLink Build # 5.0 (Build 5004)
Sync Method (WiFi or Secure Hosted) WiFi

[selberherr]

I updated to DejaOffice 1.2.10 and CompanionLink Build 5012, I wiped all records on the IPAD and resynced everything and my tasks on the IPAD are still one day earlier than in Outlook. Has anybody an idea what I am doing wrong? The dates of the entries in the calendar are correct.

[Thomas]

I updated to DejaOffice 1.2.10 and CompanionLink Build 5012, I wiped all records on the IPAD and resynced everything and my tasks on the IPAD are still one day earlier than in Outlook. Has anybody an idea what I am doing wrong? The dates of the entries in the calendar are correct.

Selberher,
Please update to CompanionLink build 5012 and then follow these steps:
1. Verify that your calendar data in Outlook is correct. (Events not showing up 1 day early) Fix as necessary.
2. Open CompanionLink Setup.
3. Click options in the top left corner.
4. Select Wipe all Records from Apple Device before Sync.
5. Sync your phone again.

Does that help?

[selberherr]

Dear Thomas!
I have now upgraded IOS, DejaOffice, and Companionlink
and still appear all tasks in DejaTasks one day earlier
thank in Outlook.
Can it have something to do with the time zone
I am in (Vienna, Austria)?
Best regards, Siegfried Selberherr
--
iOS Device Model and OS. iPad2 WiFi, IOS 5.0.1
DejaOffice Version # 1.2.11
CompanionLink Build # 5.0 (Build 5016)
Sync Method (WiFi or Secure Hosted) WiFi

[Thomas]

Dear Thomas!
I have now upgraded IOS, DejaOffice, and Companionlink
and still appear all tasks in DejaTasks one day earlier
thank in Outlook.
Can it have something to do with the time zone
I am in (Vienna, Austria)?
Best regards, Siegfried Selberherr
--
iOS Device Model and OS. iPad2 WiFi, IOS 5.0.1
DejaOffice Version # 1.2.11
CompanionLink Build # 5.0 (Build 5016)
Sync Method (WiFi or Secure Hosted) WiFi

Selberher,

Time zone can have an affect on this. The Android device and the PC should have the same Time Zone, Date, and Time settings. (A variance of a minute or two for time is not an issue.)
Is your Android device set to a manual setting or to automatically set the date/time from the wireless carrier?

[selberherr]

Dear Thomas!
I am using an iPAD2, not an Android Device.
My device is set to manual setting and
NOT to automatically set the date/time from the wireless carrier.
Amazingly all dates/times are correct in DejaCal,
only the date in DejaTasks is one day to early.
Has anyone else made the same observation?
Best regards, Siegfried Selberherr
--
iOS Device Model and OS. iPad2 WiFi, IOS 5.0.1
DejaOffice Version # 1.2.11
CompanionLink Build # 5.0 (Build 5016)
Sync Method (WiFi or Secure Hosted) WiFi

[Thomas]

Dear Thomas!
I am using an iPAD2, not an Android Device.
My device is set to manual setting and
NOT to automatically set the date/time from the wireless carrier.
Amazingly all dates/times are correct in DejaCal,
only the date in DejaTasks is one day to early.
Has anyone else made the same observation?
Best regards, Siegfried Selberherr
--
iOS Device Model and OS. iPad2 WiFi, IOS 5.0.1
DejaOffice Version # 1.2.11
CompanionLink Build # 5.0 (Build 5016)
Sync Method (WiFi or Secure Hosted) WiFi

Selberherr,

Sorry for the mix up.
At this point I would try updating to CompanionLink build 5020. Then do a PnR.
If that doesn't fix it we will get a log file from your iPhone and take a look at what is happening.

[selberherr]

Dear Thomas!
The upgrade of CompanionLink to Build 5020 did
not change the situation. After a purge
and reload the tasks in DejaTasks are still one
day too early. As said, all dates/times are
correct in DejaCal, only the date in DejaTasks
is one day to early.
Which debug information can I supply?
Best regards, Siegfried Selberherr
--
iOS Device Model and OS. iPad2 WiFi, IOS 5.0.1
DejaOffice Version # 1.2.11
CompanionLink Build # 5.0 (Build 5020)
Sync Method (WiFi or Secure Hosted) WiFi

[rab]

Hi Thomas,

I got some issue, the tasks in DejaTask are one day early.

Please help to resolve the issue.

Thanks.

[Thomas]

Hi Thomas,

I got some issue, the tasks in DejaTask are one day early.

Please help to resolve the issue.

Thanks.

rab,

Are you experiencing this problem in the Latest version of DejaOffice? (1.3.2)
Check and verify your Device and PC have the same Date/Time, Time Zone, and Daylight Savings settings.
You may need to follow these steps:
1. Open CompanionLink Setup on your PC Desktop.
2. Click the gear icon next to the box that says Microsoft Outlook 2000-2010.
3. Click the "Wipe Tasks on Apple device before sync" check box.
4. Click OK. to close the dialog.
5. Sync your device again.

Let me know if that does not resolve the issue.

[selberherr]

Dear Thomas!
The procedure you outlined

> 1. Open CompanionLink Setup on your PC Desktop.
> 2. Click the gear icon next to the box that says Microsoft Outlook 2000-2010.
> 3. Click the "Wipe Tasks on Apple device before sync" check box.
> 4. Click OK. to close the dialog.
> 5. Sync your device again.

worked for me now.
Thank you very much and best regards, Siegfried Selberherr
--
iOS Device Model and OS. iPad2 WiFi, IOS 5.0.1
DejaOffice Version # 1.3.2
CompanionLink Build # 5.0 (Build 5028)
Sync Method (WiFi or Secure Hosted) WiFi

[Thomas]

Dear Thomas!
The procedure you outlined

> 1. Open CompanionLink Setup on your PC Desktop.
> 2. Click the gear icon next to the box that says Microsoft Outlook 2000-2010.
> 3. Click the "Wipe Tasks on Apple device before sync" check box.
> 4. Click OK. to close the dialog.
> 5. Sync your device again.

worked for me now.
Thank you very much and best regards, Siegfried Selberherr
--
iOS Device Model and OS. iPad2 WiFi, IOS 5.0.1
DejaOffice Version # 1.3.2
CompanionLink Build # 5.0 (Build 5028)
Sync Method (WiFi or Secure Hosted) WiFi

Selberherr,

Glad to hear things are back on track for you.