2-way sync with DejaOffice on iPad and Native Calendar on iPad

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  • fritzmom
    Junior Member
    • Aug 2017
    • 11

    #1

    2-way sync with DejaOffice on iPad and Native Calendar on iPad

    Hello
    Last week I got a new iPad so I updated my DejaOffice iOS app from v 2.10.2 to v 2.10.19.

    I was always able to do a 2-way sync. Usually deleting from the Native Calendar App and adding from DejaOffice. It always worked.

    Before setting up the new iPad, I did a backup and RESTORED that backup to DejaOffice.

    Today I realized that everything I was deleting on the Native Calendar app was not being deleted on DejaOffice.

    Items added from DejaOffice are being synced over to the Native Calendar.

    On DejaOffice, I get the message on the bottom saying 'syncing with native apps'. Calendar is the only app I sync with.

    I've tested deleting from DejaOffice and the item(s) get deleted on the Native Calendar.

    Any idea? I realize it's been awhile since I updated my app, have things changed?
    CompanionLink / DejaOffice
    Windows 10 x64 (Dell XPS 8930)
    MS Outlook 2019
    Apple iPad Air 2 iOS v
    DJO for iOS v , CompanionLink for Outlook v 9, Sync (Calendar, Tasks, Notes) via WiFi
    Syncing to native Apple Calendar
  • Thomas
    DejaOffice Team Member
    • Dec 2010
    • 3008

    #2
    Fritz,

    We did add a setting for Contacts to control which side deletions are allowed from. Perhaps this is effecting calendar too. In the DejaOffice Settings > Sync Settings > tap Sync Settings under Sync with Apple's Contacts App (even if it is off). There will be an option to Sync Apple Deletions. Try enabling this.

    Otherwise, confirm the "Native Calendar Account" you are syncing with. If there are other accounts connected to the phone's native calendar this could be effecting things. In DejaOffice Settings > Sync Settings > Sync Settings under Sync with Apples' Calendar app, what are the Calendar Account and Default Calendar options set to here?
    - Lead QA

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