Synchronizing issues

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  • Oyle
    Senior Member
    • Dec 2011
    • 101

    #1

    Synchronizing issues

    Hello, are there currently any syncing issues/problems?
    I have several:

    1) entries in the calendar on my Note8 sync to the cloud but not to from the Cloud to my Tab S"
    2) entries in my calendar on Tab S2 sync to the cloud but not to my Note 8

    3) on My desktop syncing is not working at all, the wheel just turns endlessly and nothing happens. I have to close all the DJO-related programmes from the Task Manager, unable to just click on the x to end them.
    On one attempt I had indicated a reread of the Cloud when syncing the Calendar from the Cloud to the desktop, but I then got a message asking whether I accepted the deletion of all the calendar entries in the Cloud ! Definitely not, since the cloud is the main reference data base for all my data.

    I hope you can clarify .
    When starting the desktop DJO I always make a point first of checking whether there are any updates.
    DPC Version is 1328, and on the Note and Tab it's 4.4.38 Build 1296

    Thanks in advance for your help
    PC: Windows 10 & 11, 64 bit
    CompanionLink Express: Ver 10 Build 11014.
    DJO PC CRM Standalone: Ver 2103
    Main mobile device - Samsung S21 U5G Android 15; One UI Version 7.0
    Samsung Galaxy Tab 6 (SM-T865): Android 12, One UI Version 5.1
    Android DJO: Version 4.4.61 (1744)

    Sync Method: to DejaCloud, both ways on all devices
  • Thomas
    DejaOffice Team Member
    • Dec 2010
    • 3008

    #2
    Oyle,

    I do apologize for the delay, we had some recent changes and it appears I was not being notified about new forum posts. Is this issue still occurring? We have had a few updates across all of these platforms, the Android, DejaOffice PC CRM and CompanionLink. If you are still experiencing problems I will create a support ticket and email you further there.
    - Lead QA

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