DJO PC entered events not propagating to Google-is there a list of things to chk for?

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • bs27975
    Junior Member
    • May 2014
    • 29

    #1

    DJO PC entered events not propagating to Google-is there a list of things to chk for?

    Summary: DJO PC CRM entered events are not propagating to Google - is there a list somewhere of steps to confirm that one hasn't missed some setting somewhere?

    e.g. Eventually I discovered that I was entering events in DJO PC CRM with no category. D'oh when I realized I wasn't setting the category to match my main calendar in Google. Didn't help, but perhaps I've missed some other subtle fiddly bit.

    Google calendar <-- {Internet} --> DJO PC CRM <-- {home Wi-Fi} --> Android

    Events entered on google propagate down to both others.

    Events entered on DJO PC CRM propagate to Android, and vice versa (I think).

    But events entered on DJO PC CRM don't get up to Google. They come down, but not back.
    [Same for entered on Android, but I expect if I solve the above, this will get solved too.]

    What to look for?

    TIA.
  • Thomas
    DejaOffice Team Member
    • Dec 2010
    • 3008

    #2
    bs27975,

    Check in the DPC Settings > Sync Settings > Settings under Google. Make sure under the Applications tab the sync is set to "Sync Both Ways". If so, in this same menu, put a check in Reread DejaOffice PC CRM. Click Ok, then sync. Any change?
    - Lead QA

    Comment

    • bs27975
      Junior Member
      • May 2014
      • 29

      #3
      > DPC Settings > Sync Settings > (Google) Settings does not have those those options.

      DPC Settings > Sync Settings > Applications does, and is so set. (Along with records deleted in either DejaOffice PC CRM or Google will be synchronized. Conflicts is create duplicate record. Neither rereads are checked, optimized update sync is checked.)

      This is within DPC CRM Settings / Sync settings handled by DejaOffice PC CRM Standalone.

      Are you referring to CompanionLink settings? Should I be used that instead?

      Other thoughts / things to check for?

      Comment

      • Thomas
        DejaOffice Team Member
        • Dec 2010
        • 3008

        #4
        bs27975,

        No, I am referring to the DejaOffice PC CRM Settings > Sync Settings > click Settings under Google under "Data Source" and in the menu that opens, clicking the Applications tab. This has the settings I noted. DejaOffice PC CRM should be handling the sync as it is set.

        I also included steps for running a sync with a "Reread" of the PC CRM data enabled. I do not see these steps were followed: "If so, in this same menu, put a check in Reread DejaOffice PC CRM. Click Ok, then sync." This is under the Application tab from the steps above.
        - Lead QA

        Comment

        • bs27975
          Junior Member
          • May 2014
          • 29

          #5
          > No, I am referring to the DejaOffice PC CRM Settings > Sync Settings > click Settings under Google under "Data Source" and in the menu that opens, clicking the Applications tab. This has the settings I noted. DejaOffice PC CRM should be handling the sync as it is set.

          Yes, this is where I am, as said:
          > DPC Settings > Sync Settings (*) > Applications does
          - (*) guess I forgot to put the '> Google | Setting ->' text in there.


          > I also included steps for running a sync with a "Reread" of the PC CRM data enabled. I do not see these steps were followed: "If so, in this same menu, put a check in Reread DejaOffice PC CRM. Click Ok, then sync." This is under the Application tab from the steps above.

          Sorry, missed that part. Will let you know.

          Comment

          • bs27975
            Junior Member
            • May 2014
            • 29

            #6
            In the mean time, synced phone and pc from (very outdated) dejacloud last night, then google to PC.

            Prior / recent events are now in google. I will run another test when I get a chance.

            Thanks for helping me make sure I've got the right i's dotted and t's crossed.

            Comment

            • bs27975
              Junior Member
              • May 2014
              • 29

              #7
              Test events did go up to google, but other events fetched from dejacloud did not. Trying reread dejaoffice pc crm now.

              Comment

              Working...